Client Integration Specialist
- Heredia
- Customer Service
- Permanent
- Hybrid
- Full Time
The Integration Engineer will be responsible for researching and analyzing client requests as well as implementing several Experian products and exhibits a deep knowledge base of the relevant products and solutions offered to clients.
The Integration Engineer will use tools such as Excel (can perform complex functions) to analyze data, Adobe Acrobat to create and modify PDFs and will code algorithms within the Experian software using JavaScript and occasionally a home grown programming language. You will report to Client Implementation Manager.
Job Responsibilities:
- Provide technical support for internal and external customers of EHC software solutions.
- Ensure all requests include all required information, and properly complete the requests following the information provided.
- As a client integration specialist, it will be necessary to review and assess all requests, understand them, and provide guidance where is needed.
- Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
- Assist implementation consultants and account specialists with technical aspects of new customer implementations.
- Become a SME for Product Delivery that can be independent but also can work as a team.
- As a client integration specialist, it will be necessary to review software requirements, analyze, providing necessary feedback, design and develop the code based on the needs of our clients, test your code and work with internal groups to ensure it is what has been requested.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
- Familiarity with Microsoft Excel.
- Familiarity with different file formats and extensions (TXT, CSV, XLSX, and others).
- Familiarity with PDF creation and manipulation.
- Will be able to follow supplied specifications with accuracy is required.
- Must have programming knowledge and able to code:
- Will be able to code basic to medium algorithms.
- Will be able to debug.
- Familiarity with Jira, Salesforce and Confluence
- JavaScript, Java or C#
- SQL
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-REMOTE #LI-SA1
This is a remote position.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
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