Client Care - Indirect Support Representative
- Heredia
- Customer Service
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
FSD Commercial: Client Services Associate II – Tier 2 (Costa Rica)
General support for all Reseller and Public Sector clients
Sales and Client Support Duties:
- Customized set ups (subcode creation and/or pricing implementation)
- High Touch Reseller Assignments managing entire support relationship
- Support U.S. Government accounts
- Diagnoses, researches and resolves problems related to but not limited to:
- specific requests
- technical support
- billing
- account maintenance
- subcode maintenance
- data issues
- product descriptions
- pricing
- Aid clients or sales with set up or billing inquiries
- Handle client escalations from calls/emails/surveys
- Maintain and update critical account and pricing tables
- Educate customers on new and existing products, policies and procedures
- Attend Sales/Client meetings
- Help with special projects
- Submit request to Commercial Relations file and data research
- Aid with complex Government account user onboarding
- Participate in annual audit of Client Care procedures and job aids
- May lead training and/or demonstrations for specific products or client responsibilities
- Help with more complex product implementations (ie: API, FusionIQ, DecisionIQ)
- Assist with special projects (one time or ongoing)
- Ensure access to MyExperian Portal
- Coordinate and prioritize support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc)
General Responsibilities:
- Subcode maintenance
- Knowledge of Consumer and/or Commercial products and services
- Use Salesforce to engage Support assistance and to track and log all activities relevant to customer
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Qualifications
- English test 70 or higher (prefer 72+)
- 2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) or access, good organization and strong communication skills.
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-REMOTE #LI-SA1
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Serasa Experian
Remote working available
No
Description
Sobre a vagaVocê é uma pessoa orientada a resultados, que domina relacionamento com clientes estratégicos e tem paixão por resolver problemas complexos? Estamos em busca de um(a) Coordenador(a) de Cus
Reference
bc2c984d-ce2e-430b-8bdf-65107277b06f
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
No
Description
Job description Company DescriptionExperian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at
Reference
eb4b9741-8b32-4e35-8526-88b1eeeb2724
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
O Desenvolvedor Web Júnior será responsável por desenvolver e manter aplicações web utilizando React, garantindo a alta qualidade e performance das soluções. Este papel exige uma experiência técnica b
Reference
5a3b7d4b-1d3c-40c1-a39b-edbd59b3a6d1
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Part Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
O Desenvolvedor Frontend Sênior será responsável por desenvolver e manter aplicações móveis utilizando Flutter, garantindo a alta qualidade e performance das soluções. Este papel exige uma sólida expe
Reference
be60eba5-4941-4897-b280-4c1807eee8b0
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
No
Description
Buscamos uma pessoa responsável pela Gestão de Produtos e Soluções, liderando a estratégica e execução do portfólio de produtos para análise de crédito no agronegócio. Atuará no discovery, delivery e
Reference
860582b5-64d1-4c19-8475-83b2d3a86fd9
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Data Management
Brand
Serasa Experian
Remote working available
No
Description
Definir a arquitetura e melhores práticas para implementação do Salesforce Data CloudIntegrar o salesforce Data Cloud com ferramentas como Marketing Cloud, Sage Maker e DatabricksColaborar com equipes
Reference
5afc5ba7-856f-430a-bd34-3ca30d739d22
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Nottingham
Role Type
Roam
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are recruiting for a Senior Business Development Manager to join our Strategic Banking and Financial Services specialist team. You will be focused on winning strategic consumer data contracts in so
Reference
4f59406b-065b-4b8b-b2ee-a59046f5b5c4
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Home
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are recruiting for a Senior Business Development Manager to join our Strategic Banking and Financial Services specialist team. You will be focused on winning strategic consumer data contracts in so
Reference
d132aa00-8f57-41c7-832e-ecc0be8f9284
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Roam
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are recruiting for a Business Development Manager to join an exciting Experian growth area in our Collections data and software business lines. You will be focused on our strategic banking and fina
Reference
8e8ca375-4f73-46a3-a45e-04bad62a2c83
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Desenvolvedor(a) Backend Python talentoso e motivado para se juntar à nossa equipe. O candidato ideal terá experiência em desenvolvimento de chatbots e será responsável por cria
Reference
f0732d13-264c-4a24-8b8b-2077e6fec9b2
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
Yes
Description
Reporting to the Manager, Technical Operations, we are looking for a Technical Account Manager to join our team. This role is important for bridging the gap between technology and needs and combining
Reference
f6fe70ea-b4d5-456f-a21c-195a421dc70b
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
We are recruiting for a Product Manager to work in Experian's Eligibility team on a 12 month secondment.Experian Marketplace develop data and technology products for the financial services market spec
Reference
a8e83318-a0dc-4988-ab8b-85fce76971be
Expiry Date
01/01/0001
Salary
Location
Sofia , Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
As a Quality Assurance Engineer, you will play an important role in a dynamic, collaborative, and high-performing team. You will help ensure the delivery of high-quality software by guiding test autom
Reference
82ace30d-c2cd-4a42-b4f4-08a1f72f40c4
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Home
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Experian Cyber Fusion Center is looking for a Threat Intelligence Analyst to help track new and persistant cybersecurity threats, analyse and produce applicable intelligence to help the organisation.Y
Reference
7fc77dd5-74ed-4b35-9d62-c2d44664bf87
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Hub
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
Reporting into our Product Director, you will join our Financial Crime Compliance team within the Identity & Fraud (ID&F) product management division. Your primary focus will be on developing, enhanci
Reference
641f6435-d279-47ea-bd6d-3afec6182439
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
PagueVeloz
Remote working available
No
Description
Qualificações: Conhecimentos sólidos em fundamentos dos testes de software; Experiência com ferramentas de automação de testes como Cypress e Postman; Experiência na execução de testes funcionais m
Reference
be51cbc7-03fc-4198-bcaf-7f0e8e578fe2
Expiry Date
01/01/0001