Analista de Experiência do Cliente Júnior
- Sao Paulo
- Customer Service
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
Estamos em busca de um(a) Customer Success Júnior para integrar nosso time e garantir que nossos clientes tenham a melhor experiência possível com nossos produtos e serviços. Essa pessoa será responsável por acompanhar a jornada do cliente, entender suas necessidades e atuar proativamente para garantir sua satisfação e retenção.
Responsabilidades:
- Acompanhar a carteira de clientes, promovendo o engajamento e o sucesso na utilização da solução;
- Realizar onboarding de novos clientes, garantindo uma boa experiência inicial;
- Coletar feedbacks e sugerir melhorias nos processos e produtos.
Requisitos:
- Ensino superior cursando ou completo em Administração, Marketing, Comunicação, ou áreas correlatas;
- Boa comunicação verbal e escrita;
- Perfil proativo, empático e orientado a resultados;
- Desejável experiência prévia com atendimento ao cliente ou suporte.
A Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à fraude. Com tecnologia de ponta, inovação e os melhores talentos, transforma a incerteza do risco na melhor decisão, ajudando pessoas a realizarem seus sonhos e empresas de todos os portes e segmentos a prosperarem.
Temos 22.000 pessoas operando em 32 países e a cada dia estamos investindo em novas tecnologias, profissionais talentosos e inovação para ajudar todos os clientes a maximizarem cada oportunidade. Com sede corporativa em Dublin, Irlanda, a Experian está listada na Bolsa de Valores de Londres (EXPN) e compõe o índice FTSE 100.
- Ensino superior cursando ou completo;
- Conhecimento intermediário em Excel e Power Point;
- Experiência com atendimento a clientes, customer sucess, customer experience ou áreas correlatas;
- Comunicação;
- Relacionamento.
Na Serasa Experian, acreditamos que a diversidade é fundamental para um ambiente de trabalho mais saudável e inovador, onde todas as pessoas possam trocar experiências e expressar suas ideias. Por isso, contamos com diversas ações para promover um recrutamento inclusivo e apoiar no desenvolvimento profissional das nossas pessoas. Além disso, temos os nossos grupos de afinidade, criados para empoderar e acolher as pessoas de grupos sub-representados: ExperianPride (comunidade LGBTQIAPN+), Ubuntu (equidade racial), Women in Experian (equidade de gênero) e Aspire (pessoas com deficiência) e Connecting Generations (gerações).
Venha fazer parte dessa transformação!
#LI-HYBRID
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Prepare-se para explorar aqui na Serasa Experian uma jornada em tecnologia cheia de descoberta.
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