AI Solutions Engineer

Reporting into Head of Sales Operations UK&I as part of our UK&I Sales Operations team you will design and deploy AI-powered automation solutions that enhance seller productivity, improve go-to-market (GTM) processes, and increase revenue. You will work with sales teams, data teams, Design & Digital Lead and wider business stakeholders to build intelligent agents and tools that act as digital teammates—automating repetitive tasks, improving decision-making, and allowing more personalized customer engagement.

What you'll do:

• Develop generative AI agents using technologies such as ChatGPT, Azure OpenAI, Vertex AI, or equivalent LLM stacks to support sales productivity.
• Automate sales workflows including lead prioritisation, email generation, proposal drafting, and personalised outreach.
• Define and monitor SLOs/KPIs (e.g., response accuracy, latency, hallucination rate, adoption, incremental revenue) through automated dashboards and A/B testing.
• Collaborate with sales, strategy, and data teams to identify automation opportunities.
• Integrate AI capabilities into CRM systems (e.g., Salesforce) and sales enablement tools to improve daily operations.
• Monitor and evaluate AI tool performance, ensuring understanding of sales KPIs and our goals.
• Develop training and documentation to support adoption and scale of AI tools across the sales organisation.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

What you'll bring:

• 3 + years building production ML systems in Python; expertise in SQL and Git.
• Solid understanding of LLMs, prompt engineering, fine-tuning, and deploying models in production environments.
• Experienced communicator to translate GTM priorities into technical roadmaps.
• Hands-on with OpenAI, Azure AI, LangChain, and vector databases.
• Familiarity with CRM systems (e.g., Salesforce) and marketing automation tools.
• Experience deploying AI workloads to cloud platforms using Docker or Kubernetes.
• Excellent written and verbal English.

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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