Account Specialist

The Account Specialist role is a hybrid role focused on sales, account management, and service.  You will be working in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be the client liaison partnering with various internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation. 

• Research and resolve inbound client inquiries.
• Make outbound phone calls and email to existing clients
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure effective utilization of Experian services.
• Identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address emerging trends.
• Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• 2+ years of previous customer facing and sales experience.
• High school Diploma required.
• Solid working knowledge of Salesfore.com or any other CRM system is desired.
• Excellent interpersonal and professional communication skills, both verbal and written (English & Spanish).
• The ideal candidate will be self-motivated, confident, possess critical thinking and research skills, have a strong work ethic with a high level of business maturity.
• Must be a fast learner, curious, and possess the ability to learn new information about solutions and sales processes.
• Self-starter with drive to learn independently and in a structured environment.
• Comfortable operating within a teamed service and selling approach with energy and sense of ownership.
• Competitive nature and coachable.
• Good customer service and follow-up skills.
• Good attention to detail and strong organizational skills are critical.
• Good knowledge of consumer credit reporting marketplace and willingness to learn more is highly desired.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.