Sr. Employee Relations Partner

The Work Relations Partner is responsible for managing and resolving employee relations issues to ensure a fair, respectful, and legally compliant workplace. You will support the organization by fostering a positive work environment, handling investigations, and advising leaders on labor law and internal policies in Costa Rica. You will report Costa Rica HR Business Partnering Director.

Key Responsibilities

• Provide expert guidance to managers and employees on employee relations matters, including conflict resolution, performance management, and workplace conduct.
• Lead and conduct thorough investigations into workplace issues, including complaints, disciplinary actions, harassment, discrimination, and terminations.
• Ensure full compliance with Costa Rican labor laws, company policies, and ethical standards; stay updated on legislative changes and communicate implications to leadership.
• Conduct internal investigations related to misconduct, ethics, and compliance, ensuring timely and impartial resolution.
• Maintain accurate, confidential, and up-to-date documentation of employee relations cases and outcomes.
• Support work-related processes and dispute resolutions (RAC), acting as a liaison between management and employee representatives.
• Recommend updates to HR policies and procedures based on case trends, legal changes, and best practices.
• Deliver training and workshops to managers and employees on labor law, conflict management, and company policies.
• Advice on workforce planning, restructuring, and organizational changes from an employee relations perspective.
• Participate in audits and compliance reviews as required.
• Contribute to continuous improvement in employee relations by analyzing case trends and tracking success indicators in conflict resolution, workplace climate, and disciplinary case reduction.
• Collaboration with the HR partners and Engagement teams to prevent any potential risks regarding work related issues, enhancing a workplace free of discrimination and personnel conflicts.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Education: Bachelor’s degree in Human Resources, Law, Psychology, Business Administration, or related field. Master’s degree or relevant certifications preferred.
• Experience: Minimum of 3-5 years in employee relations, labor relations, or HR roles within multinational or large organizations in Costa Rica.
• Knowledge: In-depth understanding of Costa Rican labor law, disciplinary processes, investigation procedures, work-related regulations and legislation applicable to remote work.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong conflict resolution, negotiation, and mediation abilities.
  • Critical thinking, analytical, and problem-solving skills.
  • High proficiency in handling confidential information and sensitive cases.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Advanced proficiency in MS Office and HRIS systems.
• Language: Advanced English and Spanish (written and spoken).
• Certification in labor law or employee relations.
• Proven track record managing work related cases and policies.
• Ability to influence and coach leaders at all levels.
• Experience managing employee relations in hybrid/remote environments is a plus.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.