Solutions Architect - CRM (Remote)
- United States
- Product Development
- Permanent
- Home
- Full Time
- $97,718 - $169,377
This vacancy has now expired. Please see similar roles below...
As the CRM Solutions Architect, you will focus on developing personalized, cross-channel solutions, integrating data, business rules, and ML models across touchpoints, and delivering a dynamic, relevant customer experience.
You will report to the Senior Manager of Solutions Architecture.
You'll have the opportunity to:
- Lead solution workshops and develop detailed business, functional, and technical requirements.
- Guide collaboration and understanding across teams, translating strategic vision into capability models and solution design approaches presentable to business and technical teams.
- Develop data models, data transformations, data structures, data flows, and process flows for communication and use within internal business and technical groups to support CRM marketing, audience, and taxonomy creation for on and off-property efforts.
- Design and develop data, process, and software solutions that enhance and integrate with the Experian Consumer Services (ECS) marketing and ad technology stack.
- Collaborate with developers, data engineers, and product and marketing teams for end-to-end solution design and technical implementation of:
- Personalized customer journeys, automated trigger messages, and marketing campaigns.
- Signal generation and tagging across the D2C platform.
- Data permissioning, opt-in/out compliance.
- Audiences and taxonomies.
- Initiatives which support the orchestration of audiences for 1st and 3rd party use-cases.
- Present solution designs, including implementation cost/effort and benefit estimates.
- Ensure data-driven decision-making and solution architecture are informed by analytics, KPIs, and measurable outcomes.
- Conduct build vs buy assessments, develop cost/benefit analysis, and present solution approach options.
- Design solutions to increase automation and performance of CRM activities that further the use of ML models/data-driven customer communications.
- Prototype and integrate tools into the existing Marketing Tech stack and lead the adoption of tools.
- Participate in an on-call rotation. Accommodate Pacific workday hours (with some flexibility provided).
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Your background:
- 5+ years of marketing technology and customer data solutions architecture experience.
- Expertise with enterprise customer data, ESP, Ad Tech, and personalization technology and solutions.
- Advanced expertise in customer journey development, campaign management, and marketing platform implementations.
- Knowledge of large-scale customer data and digital marketing technology domains.
- Advanced data development skills in SQL, Python, and API integrations.
- Experience with concept-to-launch solution design and execution of multi-channel digital marketing and CRM programs.
Benefits/Perks:
- Great compensation package and bonus plan.
- Core benefits including full medical, dental, vision, and matching 401K.
- Flexible work environment, ability to work remotely, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
PagueVeloz
Remote working available
No
Description
Você irá atuar no desenvolvimento e manutenção de soluções backend em nuvem, com foco em escalabilidade, alta disponibilidade e otimização de recursos. Além de contribuir tecnicamente, esperamos que v
Reference
58f2547a-c1f4-4b84-9378-33e79a781501
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are looking for a passionate Data Engineer to join our agile team.You will be #LI-hybrid (Hybrid work schedule) based in Hyderabad and reporting to Director Engineering.You will help build high-qua
Reference
b2863e89-beb4-4d57-b816-15cb31d7b610
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to Director Engineering.You will be working as part of an existing agile team to develop quality solutions within required deadline.Collaborati
Reference
592b0d3a-fb85-4698-803c-9d34ca0ef0d1
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to Director Engineering.You will be working as part of an existing agile team to develop quality solutions within required deadline.Collaborati
Reference
28458d3f-6940-4044-b9be-e796d4aee70c
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to Director Engineering.Working as part of an existing agile team to develop quality solutions within required deadline.Collaborating effectivel
Reference
d176a755-fecd-49a2-93b6-09bab5f317f9
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Internship
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Our Global Site Reliability Engineering team is looking for a high school intern to join our team for a 2-month internship focused on administrative and operational support. This role is ideal for a s
Reference
0bf265e0-80b7-45b1-9af8-f124b7ff4510
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Hybrid
Schedule
Full Time
Department
Project Management
Brand
Serasa Experian
Remote working available
No
Description
The HR Project Specialist - Talent and Learning will play an integral role in ensuring the effective delivery and embedding of global Talent and Learning Programmes in their early stages. Programmes s
Reference
12e70535-6188-4bf4-a20b-b562781dfaa4
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
Collaborate with teams to support operational analysis and delivery of data insightsYou will contribute to key operations including establishing and reviewing KPI's, SLA's, thresholds, and escalation
Reference
729fc0fa-a908-4305-a4e2-75152bd5e07e
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Home
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
We are seeking a skilled and motivated Dark Web Data Analyst to join our dynamic team reporting into the Dark Web Supervisor. As a Dark Web Data Analyst, your primary responsibility will be to colle
Reference
13072c40-fd28-4ac1-8a02-ad841afcb11e
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Support the Global Head of GRC Enablement, Data and Technology Risk in overseeing and governing risks associated with data and technology across Experian. This includes driving improvements in risk op
Reference
937d9f23-39ff-4c8c-9deb-8dc2b1f39888
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
No
Description
Mova é a solução Credit as a Service (CaaS) da Serasa Experian. Nossa missão é democratizar o acesso ao crédito, conectando originadores, investidores e tomadores por meio de tecnologia, dados e intel
Reference
0d08e03f-8930-4574-b254-77b3cb567fa8
Expiry Date
01/01/0001
Salary
Location
UNITED STATES
Experience Level
Associate
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$50,992 - $88,386
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
Yes
Description
As Client Onboarding Consultant you will execute and manage the set up of clients, users, products and payers based off contract, SOW and STI. You will be accountable for the entire client set up, col
Reference
44f07eb8-ee22-4d44-a8ac-94dcbfd83ab7
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$36,986 - $60,492
Schedule
Full Time
Department
Verification
Brand
Experian
Remote working available
Yes
Description
We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for an I-9 Completion Analyst to support
Reference
e3af9afc-ccd2-434c-8383-c13ab92d274d
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Not Applicable
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
As a Senior Software Engineer, you will help develop, test, and maintain high-quality applications across multiple platforms. You will collaborate with Product Owners, Technical Leads, and cross-funct
Reference
dce504a1-0234-4f6a-9248-d2f4ad7df342
Expiry Date
01/01/0001
Salary
Location
Sofia, Bulgaria
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sofia
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
As a member of an Agile team you'll play an important part in shaping the future of our field-leading products and their capabilities, react to the ever-changing needs of our users and always look for
Reference
91219594-86e1-4d46-86a7-aea7fb34f23e
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Lead the development team to deliver on budget, high value complex projects.Drive the technical direction of a team, project or product area.Take technical responsibility for all stages and/or iterati
Reference
db531606-4a5e-45b0-873c-92a7acd9dc5d
Expiry Date
01/01/0001