Senior Client Support Specialist – Housing

Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries worldwide. The company helps organizations manage credit risk, prevent fraud, provide data security, and automate decision-making. Experian’s vision is for people, data, and technology to become necessary parts of every major consumer economy around the world.

The role of the Senior Client Support Specialist is to perform support activities for Housing clients and prospects to develop new business relationships and strengthen the value of existing client relationships. The role will partener with Account Executives that maintain a primary responsibility for selling verification soluitons, but will also add CSS support for our mortgage (direct) clients. Excellent external and internal customer service skills and experience are required. Experian seeks a candidate with strong attention to detail, ability to perform a large variety of duties for multiple clients and account executives, and excellent follow-up skills. This opportunity provides an ideal candidate with the training and resources needed for professional development.

• Support account executives by managing all aspects of onboarding and membership documentation
• Ability to organize, maintain and execute onboard, credential responsibilies flawlessly and on time.
• Coordinates communication with account executives and clients to implement product or service changes regarding security, membership, onboarding and legal.
• Hold meetings with clients/prospects using the telephone in conjunction with web-based tools.
• Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel.
• Provides customer intelligence to sales and marketing functions to position our offerings effectively.
• Provides product training to users to ensure effective client utilization of Experian services.
• Communicates client account maintenance needs and requests to appropriate personnel.
• Maintains contact with product and service users to enhance client relationships.

Additional responsibilities include managing batch programs, consulting with Programs/Process/Compliance, cross-selling/upselling where appropriate, transmission/file maintenance, submitting invoice credits and manual debits, managing yearly client audits, subcode setup, managing volume/revenue reports, pricing maintenance, and custom reports.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Excellent organizational and project management skills
• Superior problem-solving and analytical skills
• Good knowledge of consumer credit reporting marketplace and willingness to learn more
• Comfortable operating within a team approach with energy and sense of ownership
• Excellent oral and written communication skills
• Self-starter with a drive to learn independently and in a structured environment
• Customer service and terrific follow-up skills
• Willingness to volunteer for activities as a member of a teamed account selling approach
• Solid working knowledge of Salesforce.com CRM system is desired
• Strong PC skills – Excel, Word, PPT, MS Office, Salesforce
• Good presentation skills and ability to lead engaging meetings
• Willingness to learn industry and capabilities of Experian
• Comfortable operating within a teamed selling approach with energy and sense of ownership

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.