Manager of Technical Account Managers
- United States
- Customer Service
- Permanent
- Home
- Full Time
- $100,649 - $174,459
This vacancy has now expired. Please see similar roles below...
Reporting to the Sr. Director of Quality Assurance we are looking for a dynamic and experienced Manager of Technical Account Managers to lead our team of TAMs in delivering exceptional service and strategic guidance to our enterprise customers. This role is ideal for a leader who excels at the intersection of technology and business and has experience mentoring technical professionals, driving customer success, and scaling processes.
Responsibilities
- Team Leadership & Development
- Lead, coach, and develop a team of Technical Account Managers to ensure professional growth
- Conduct regular 1:1s, performance reviews, and support career pathing
- Implementations, Customer Success & Relationship Management
- Oversee important customer relationships to ensure high satisfaction, adoption, and retention
- Escalate issues for critical customer issues
- Assist/lead in building/streamlining processes that promote Operational Excellence for the TAM team
- Work with leadership to define best practices, and processes to grow the TAM function
- Partner with Sales, Product, Engineering, and Support teams to agree on customer needs and feedback
- Help prioritize product improvements and service offerings based on TAM and customer insights
- Identify opportunities for expansion and help improve upsell and renewal efforts
- Help develop customer success plans and quarterly/monthly business reviews (QBR/MBR)
- Needs to travel 10%
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
- Bachelor's degree in computer science, Information Technology, Business Administration, or equivalent experience.
- 5+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, Customer Success Engineer).
- 2+ years of experience managing or mentoring technical teams.
- Knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges.
- Experience with SaaS, cloud, and web application design.
- Understanding of Salesforce, Mulesoft, and API gateway technologies.
Benefits/Perks
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remotely, hybrid, or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.
#LI-Hybrid
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
Yes
Description
We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. You will report to our Salesforce Platform Manager.You w
Reference
b6e9fbd2-46fa-401e-b311-8a0c3b113f38
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Você é apaixonado por tecnologia e inovação? Tem experiência em arquitetura de software, desenvolvimento e IA generativa? Então, queremos você na nossa equipe!
Reference
d1396921-fb5c-4a7c-899a-460b117eb92a
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Home
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
We are seeking a skilled and motivated Dark Web Data Analyst to join our dynamic team reporting into the Dark Web Supervisor. As a Dark Web Data Analyst, your primary responsibility will be to colle
Reference
13072c40-fd28-4ac1-8a02-ad841afcb11e
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Serasa Experian
Remote working available
No
Description
Executar e validar os cálculos de remuneração variável com base em dados de vendas, metas e carteiras.Manipular e cruzar grandes volumes de dados utilizando SQL no ambiente Databricks (Azure).Automati
Reference
7f22f0ef-ca5a-49f0-8613-0037b814ba55
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
O dia-a-dia do Analista engloba não apenas o desenvolvimento de soluções de tecnologia mas também a busca por oportunidades de melhorias de performance da plataforma LNO e suas integrações, além do ap
Reference
739ddb4e-8c21-4ed9-ad8c-be37a10bd752
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Roam
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
Identificar e prospectar clientes no segmento de saúdeApresentar soluções da Serasa Experian com foco em crédito, prevenção à fraude, enriquecimento de dados e inteligência analítica;Conduzir reuniões
Reference
abedb2b8-53cf-4307-bf7c-b5737fea6052
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Drive the delivery of high-value, complex software projects with strong hands-on involvement in design, coding, and problem resolution. Provide technical direction and thought leadership across a prod
Reference
01a46504-6326-4ba6-9e87-8e149775bdd4
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Interna Grade: DWe are looking for a Commercial Manager to join the Commercial Management team, providing services to the UK B2B and B2C business to help reach its financial targets with an acceptable
Reference
a1705666-f0fa-49b9-a6f1-78ad8c7b12f4
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Associate
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$115,747 - $208,344
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
Yes
Description
Experian is seeking a talented Senior Product Manager with expertise in consumer-facing mortgage solutions to support our rapidly growing Experian Housing and Verification Business. In this role, you
Reference
59e0e947-10a6-4fed-9ecc-273d9788a565
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$33,624 - $54,993
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
Yes
Description
The OCR Assistant will support document processing by operating Abbyy Flexicapture and FlexiLayout applications to extract data from batches of PDF documents. You will focus on accurate data extractio
Reference
5e679fca-ced5-4ced-9bd7-2809e6c5f487
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Serasa Experian
Remote working available
No
Description
Monitoramento Regulatório e Implementação de Controles Acompanhar as legislações aplicáveis ao negócio, contribuindo para a manutenção do Programa de Compliance e no suporte para a implementação de c
Reference
4e5b35ab-d0be-419d-995f-b057e8371725
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Hybrid
Schedule
Full Time
Department
Data Management
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um(a) Analista de Dados com perfil analítico, proativo e colaborativo, para atuar em um ambiente dinâmico e orientado a dados. O profissional será responsável por realizar análises
Reference
ca50ac9e-aaaa-4f61-ada2-4eda2cf37aa1
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Analisar e atuar em melhorias técnicas nas integrações com parceiros;Apoiar a liderança técnica/produto na sustentação do produto (métricas, logs, etc);Propor e executar soluções na Arquitetura para a
Reference
e1ed543e-c197-405f-981f-321a97e95ee1
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um(a) Analista de Desenvolvimento de Software apaixonado(a) por tecnologia e boas práticas de engenharia para integrar nosso time. Você atuará no desenvolvimento de APIs escaláveis
Reference
c8c752d8-0036-4779-9716-252a9beb839a
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
As a Risk Analyst supporting the Experian Consumer Services area you will:Data Analysis & Reporting:Identify suspicious patterns, anomalies and high-risk transactions.Gather transaction data, activity
Reference
d676c58a-3cc7-408d-a3ca-53d60f7b7d70
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Planejar, projetar, documentar e implementar casos de testes automatizados;Executar testes automatizados e analisar os resultados;Auxiliar na execução de testes manuais;Desenvolver e manter scripts de
Reference
bbcc27bf-7192-455c-a2f4-55808e501931
Expiry Date
01/01/0001