EPS Client Support Specialist
- Heredia
- Sales & Business Development
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
The role of our Client Support Specialist is to perform support and sales activities for Experian Partner Solutions clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Customer service experience is required. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales.
Main Responsibilities
- Maintain knowledge of client environments and identify applications for Experian products.
- Coordinate communication with clients for product/service changes.
- Hold meetings with clients/prospects using phone and web tools.
- Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
- Research sales and service opportunities for potential clients.
- Provide customer intelligence to sales and marketing.
- Train users on Experian services.
- Communicate client account needs to team members.
- Maintain contact with product/service users to enhance relationships.
- Manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-selling/upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.
About us, but we'll be brief
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.
- Bachelor’s degree or equivalent experience
- 3+ Years of Customer facing/support experience
- Knowledge of consumer credit reporting marketplace and more
- Comfortable operating within a teamed selling approach with energy
- Experience learning independently and in a structured environment
- Willingness to volunteer for activities as a member of a teamed account selling approach
- Working knowledge of Salesforce.com CRM system
This is a permanent hybrid role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Hybrid
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
Description and Responsibilities You will be #LI-hybrid based in Hyderabad and reporting to your manager. This is individual contributor (Non-Managerial) role Participate in creation/evolution of the
Reference
837bcdd5-83b8-4af9-a327-8355e4aa10f4
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
About the Role:You will be reporting to your manager.This is individual contributor (Non-Managerial) roleThis is a hybrid remote/in-office role.ResponsibilitiesTake a technical leadership role within
Reference
d6840eec-c115-4f1f-a8ea-37e9644844c2
Expiry Date
01/01/0001
Salary
Location
Cyberjaya, Malaysia
Experience Level
Not Applicable
Employment
Permanent
Location
Cyberjaya
Role Type
Hybrid
Schedule
Full Time
Department
Human Resources
Brand
Experian
Remote working available
No
Description
Expression of interest for students or visitors of APU Mega Career Fair 2025
Reference
d42fa316-2e0a-4e5d-b288-877604b24182
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$112,375 - $202,276
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
Yes
Description
Reporting the Senior Project Manager, you will help teams adopt the Product Operating Model, navigate change and, build a communication strategy that fosters alignment and trust.You have a way of comi
Reference
bfe4fd49-7530-4b9a-b4fd-c2369630b2d4
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
What you’ll be doingThe Sales Excellence team is looking for a talented analyst who can turn data into insights, analyze complex data sets, and ensure the highest of data quality to drive leads, oppor
Reference
951decca-70dd-4fd0-8d38-8ea2e4c17636
Expiry Date
01/01/0001
Salary
Location
Madrid, Spain
Experience Level
Not Applicable
Employment
Permanent
Location
Madrid
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are looking for an Account Manager specialist in Data Quality and Marketing Intelligence solutions, combined with advanced analysis and modelling techniques, to achieve revenue targets through the
Reference
4a544f35-d3c1-4525-a785-c4475340911e
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de uma Desenvolvedora Backend Sênior em Java qualificada para se juntar à nossa equipe! A candidata ideal terá experiência sólida em desenvolvimento de sistemas complexos utilizando J
Reference
505078d9-4a11-415e-8942-48c744c6fb8a
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Desenvolvedor Backend Sênior em Java para se juntar à nossa equipe! A pessoa candidata ideal terá experiência sólida em desenvolvimento de sistemas complexos utilizando Java e s
Reference
726cb21a-c355-42d7-b0eb-9e32ca79422f
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Leadership
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um(a) Consultor(a)/Coordenador(a) de Customer Success Digital para liderar a frente de engajamento escalável, focado em eficiência, tecnologia e personalização em larga escala. Ess
Reference
7eebece3-1c93-45bb-b8f9-8bfb3ae0a2bb
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$112,375 - $202,276
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
Yes
Description
The CRM Solutions Architect will report to the Senior Manager of Solutions Architecture and join our CRM team. You will focus on developing personalized, cross-channel solutions, integrating data, bus
Reference
e6712648-861d-4f95-856e-05d014336dde
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Serasa Experian
Remote working available
No
Description
Quais serão suas principais entregas?Atendimento às unidades de negócio da Experian para avaliação de riscos, viabilidade de novos serviços ou produtos, revisão do material de marketing, contratos de
Reference
632e03f7-c9e1-4ec4-ab96-7b51be2bf3d8
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Executive
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
SummaryAs an FP&A Supervisor, you will lead financial performance for main teams, overseeing labor planning, forecast accuracy, and process improvements. Managing a team of 3-8 individuals, you'll ens
Reference
8fddf6f3-92d6-4e35-bd3f-f9ba338f2b99
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Associate
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
See Pay Range
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
As an Enterprise Solution Consultant you will focus on complex, integrated solutions across Experian's Ascend Platform; including attributes, models, Ascend Analytical Sandbox, Ascend Ops, Ascend Mark
Reference
9a65f136-4278-4412-8501-2a95ea418e06
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
SummaryThe North America FP&A is looking for a Financial Analyst II to support regional planning and reporting functions. You will collaborate with finance teams across North America to improve and st
Reference
0a7bb03f-c6f9-4658-a8ed-67914209109d
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Data Management
Brand
Serasa Experian
Remote working available
Yes
Description
A Analista de Governança de TI será responsável por assegurar que as práticas, políticas, processos e procedimentos definidos pela área de Governança de TI. Além disso, esta profissional, contribuirá
Reference
365e2b42-5a85-4127-90d3-bfd78c4d527f
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Home
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
Job descriptionWe are looking for a product leader who is passionate about applying technology to solve complex customer problems and has expertise designing worldclass B2B SaaS experiences. As the Se
Reference
b8636bd7-4961-4aea-bc80-ad13d6a5e006
Expiry Date
01/01/0001