Debt Consolidation General Administrator

We are looking for a Debt Consolidation General Administrator to join our ReFi debt consolidation and distribution team. Reporting into the Head of Payment Strategies (REFI), you will speaking to customers and creditors (inbound and outbound calls) in addition to providing administrative support.

Responsibilities will include:

• Daily monitoring of incoming payments
• You will prepare reconciliations and deal with transactional anomalies
• Meeting daily KPI's
• You will work with external underwriting teams to assist lenders with transactional processes
• Analyse client information by exception and assessing accuracy of data supplied
• Contact clients for additional information
• Manage incoming phone calls from clients
• Instruct payment processes in a timely manner
• Manage and escalate complaints
• Provide transactional and lead volume reporting
• Generate usage invoices

You will be required to come into the Nottingham office twice a week

Grade: F/EB10

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Administrative experience including calling customers
• Ability to utilise appropriate computer packages required including Microsoft Excel (can maintain complex spreadsheets).
• Good written and numeracy skills.
• Ability to utilise Confirmation of Payee, and other validation tools
• Awareness of regulatory compliance surrounding payments.
• Excellent telephone manner and customer skills combined with being detail orientated.
• Able to carry out processes independently and to a high standardBuild internal and external relationships

Benefits package includes:

• Hybrid and flexible working.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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