Client Support Specialist

The role of our Client Support Specialist is to perform support and sales activities for Experian clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Customer service experience is required. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path at Experian. 

You will report to the Manager of Client Success.

Main Responsibilities

• You will maintain knowledge of client environments and identify applications for Experian products.
• Manage batch programs, assist with implementations, consult on compliance, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using the phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• You will research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
   

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• 3+ Years of Customer facing/support experience
• Knowledge of US consumer credit reporting marketplace a plus
• Comfortable operating within a teamed selling/support environment with energy
• Working knowledge of Salesforce.com CRM system a plus
• Excellent organization skills required to succeed
• Outstanding English communication skills both written and oral

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.