Client Success Manager, Fraud (Remote)

The Client Success Manager (CSM) plays a pivotal role in ensuring customer satisfaction and driving long-term relationships. The CSM will work with customers to understand their needs, identify opportunities for growth, and provide strategic guidance. You will have responsibility to work with sales, product, and delivery team members. Your tasks will include identifying client needs, explaining technical and functional aspects of any products and services being offered, and managing internal processes essential for a successful client engagement. You will have mastery of the solutions that Experian offers and provide technical and business consulting expertise on complex Experian projects.

What you'll do:

• Cultivate partnerships with clients by understanding their goals.
• Be the primary contact for existing solutions, providing strategic guidance and tailored solutions.
• Drive customer adoption and satisfaction by delivering value and mitigating churn risks.
• Be the trusted advisor, collaborating on roadmaps to achieve desired outcomes and ROI.
• Identify growth opportunities and work with clients and sales to accelerate expansion initiatives.
• Collaborate internally to provide recommendations and guidance.
• Represent customer interests and foster teamwork within Experian, providing valuable feedback to drive improvements across sales, services, and product teams.
• Monitor customer health metrics and KPIs to address risks and opportunities.
• Generate monthly reports on customer status, risks, and expansion potential.
• Conduct or coordinate post-implementation training sessions and provide resources to ensure clients fully leverage the Experian solutions.
• Collaborate with customer stakeholders to facilitate successful adoption.
• Deliver client support by managing issue resolution and handling escalations.
• Collaborate with members across different teams balancing priorities by bringing the right people to the table, handling issues and identifying opportunities
• You will report to the Director of Client Success

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Bachelor's Degree or equivalent work experience.
• 5+ years experience using fraud or authentication tools.
• Expertise in fraud and authentication solutions, with knowledge of Experian's products and services and those of competitors.
• Knowledge of regulations relating to the use of data for fraud and authentication purposes (both FCRA and GLB).
• Experience managing and growing enterprise-level accounts.
• Proficiency in developing high-quality, client-facing presentations and materials.
• Experience working as part of an integrated sales team.
• Knowledge of the industry and how data, software, and analytics can transform your customer's business.
• Ability to travel for external and internal meetings.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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