Client Care - Direct Support Representative

• Receive and respond to requests received through SalesForce, email or internal applications from clients/internal partners and maintain records on customer activity.
• Logs and documents any maintenance performed on client accounts
• Diagnoses, resolves complex problems related to membership, technical support, billing, account maintenance, data issues, file research, product descriptions, intranet access requests and security and compliance regulations.
• Authenticate clients before making any updates to client accounts
• Communicate with appropriate internal groups regarding request status, problem resolution, and to obtain information necessary for request completion
• Extract information from a variety of databases to prepare routine management reports and to conduct client research.
• Create subcodes and provide basic subcode maintenance requests.
• Premier Client Assignments overseeing entire support relationships
• Update Service level agreements and procedures
• Handle client escalations depending on our needs
• Remain up to date on all Experian procedures relating to FCRA and GLB.
• Enforce all internal compliance policies

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• High School Diploma or Bachelor's degree in Business Administration or related fields
• 2+ years of experience in customer service
• Advanced English skills

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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