Analista de Atendimento ao Cliente Júnior - Vaga Exclusiva para Pessoa com Deficiência
- Sao Carlo
- Sales & Business Development
- Permanent
- Hybrid
- Full Time
🎯 Objetivo do Cargo
Dar suporte às operações de atendimento ao cliente, atuando na retaguarda (backoffice) para garantir a resolução eficiente de demandas, análise de processos e melhoria contínua da experiência do cliente.
📌 Principais Atividades
- Realizar tratativas de demandas recebidas via canais internos (SAC, chat, e-mail, CRM), garantindo retorno dentro dos prazos estabelecidos
- Analisar e registrar ocorrências, reclamações e solicitações dos clientes, propondo soluções assertivas
- Interagir com áreas internas
- Atualizar e manter registros precisos em sistemas de atendimento e gestão de chamados
- Apoiar na elaboração de relatórios de indicadores de atendimento e performance
- Identificar oportunidades de melhoria nos processos de atendimento e propor ajustes operacionais
- Garantir o cumprimento das políticas de qualidade, compliance e SLA da empresa
- Participar de treinamentos e reuniões de alinhamento com foco em desenvolvimento contínuo.
A Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à fraude. Com tecnologia de ponta, inovação e os melhores talentos, transforma a incerteza do risco na melhor decisão, ajudando pessoas a realizarem seus sonhos e empresas de todos os portes e segmentos a prosperarem.
Temos 22.000 pessoas operando em 32 países e a cada dia estamos investindo em novas tecnologias, profissionais talentosos e inovação para ajudar todos os clientes a maximizarem cada oportunidade. Com sede corporativa em Dublin, Irlanda, a Experian está listada na Bolsa de Valores de Londres (EXPN) e compõe o índice FTSE 100.
🧠 Requisitos
- Ensino superior cursando ou completo em Administração, Comunicação, Gestão de Serviços ou áreas correlatas
- Boa comunicação escrita e interpessoal
- Capacidade analítica e atenção aos detalhes
- Conhecimento básico em Excel e sistemas de atendimento (CRM, ERP)
- Proatividade, organização e espírito colaborativo
Esta é uma posição exclusiva para pessoas com deficiência (PcD). Como parte do nosso compromisso com a inclusão e a igualdade de oportunidades, aqui na Serasa temos diversas iniciativas, como por exemplo: intérpretes de libras, tecnologias assistivas, cordão girassol (deficiências ocultas), entre outras ações. Na Serasa Experian temos o grupo Aspire que visa construir para um ambiente acessível e de oportunidades justas para os profissionais com deficiência.
Venha fazer parte dessa transformação!
Caso você não se identifique com este grupo, convidamos você a explorar outras oportunidades em nossa página de carreiras. Temos diversas vagas que podem se conectar com seu perfil e interesses.
#LI-HYBRID
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Prepare-se para explorar aqui na Serasa Experian uma jornada em tecnologia cheia de descoberta.
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