Service Resource Manager

What you will do:

• Help deliver workforce and resource planning activities across ITSM service portfolios.
• Ensure data accuracy, updates, and alignment with operational demand.
• Enable decision-making through structured reporting and stakeholder engagement.
• Maintain resource schedules and workforce data across planning systems.
• Track planned hours, FTEs, and capacity against demand forecasts.
• Create reports and insight to help decision-making in ITSM operational reviews
• Support process improvement projects across resource and workforce planning.
• Engage service leads to ensure alignment of plans with strategic goals.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them to save time and money.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

What you will bring:

• 3+ years of prior experience in administrative support within resource management and business operations.
• Proficiency in Excel and knowledge of PowerBI.
• Effective communication in multicultural environments.
• High level of proficiency in English, both written and verbal.

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid role.

Experian Careers - Creating a better tomorrow together

Experian Careers - Creating a better tomorrow together

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