Customer Support Specialist I
- Heredia
- Customer Service
- Permanent
- Hybrid
- Full Time
What you'll be doing
Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in development activities to stay current on industry knowledge our standard operational procedures. Additionally, you will:
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
- Help members understand the value in their memberships, what benefits they have and how to use them.
- Effectively handle escalated customer issues.
- Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
- Adjust to variations in products.
- Ability to understand standard operational procedures for all new partners being onboarded.
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
How your background looks like:
Qualifications
- 6 months to 1 year of Inbound call handling experience (Required)
- High School Diploma (Required)
- Excellent English written and oral communications skills (Required)
- Keep performance on a occupied environment (80% Occupancy)
- Pays close attention to the small aspects of a task or situation
- Experience handling support requests from a variety of different channels
- Arrange and manage tasks, time, and resources
- Interpret information to understand complex problems or situations
- Problem-solving skills
- PC/internet skill's to make fast and accurate decisions.
- To make fast and accurate decisions. Short-term visual memory.
- Will clear our pre-employment screening
- Will pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Will clear our pre-employment screening
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.ll your information will be kept confidential according to EEO guidelines.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
Experian Consumer Services – Careers That Define "What's the Next Big (Data) Thing" for Consumers?As the Senior ITIL Change/Problem Manager, you will be the subject matter expert for our growing engin
Reference
d17071d0-beb4-4051-a5a4-48fc6bbb5a6c
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
You will be #LI-hybrid based in Hyderabad and reporting to your manager. This is individual contributor (Non-Managerial) role Key Responsibilities:Design, implement, and manage scalable and reliable i
Reference
f74764af-52b2-4aba-b038-34edf03affc3
Expiry Date
01/01/0001
Salary
Location
Mumbai, India
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Mumbai
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
The Sales Specialist will be responsible fordriving product sales across Decisioning Software, Identity Verification & Fraud Solutions across all clients in the region. He/she will drive Presales thro
Reference
2080dc79-1a44-479d-afd2-3386091ef196
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
We are looking for someone to lead our product development team. You must be a self-starter and not be afraid to roll-up their sleeves as a player-coach. You have customer support application experien
Reference
bcab0edb-60df-4750-bf51-69969afe3a32
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
The Legal Manager role will support the Company in all legal matters including(a) Contract Negotiation & Drafting: Drafting, review and negotiation of various client and vendor contracts and other doc
Reference
de213a14-e2d8-4b25-bef3-6f159c0f3f71
Expiry Date
01/01/0001
Salary
Location
Southbank, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
This role is necessary to our product's success by ensuring that our messaging is both compelling and consistent across all channels. You will support the Head of Product Success by blending industry-
Reference
952d69a7-83d5-494c-b0d4-06272071b4e7
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
This role is necessary to our product's success by ensuring that our messaging is both compelling and consistent across all channels. You will support the Head of Product Success by blending industry-
Reference
e42cae15-0d04-4716-bb8b-60b2bc51752a
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Propósito del cargo:El cargo de Jefe Comercial tiene como propósito la ejecución y seguimiento de la estrategia comercial definida para la cartera asignada, así como consolidar un plan de relacionamie
Reference
3afda651-bb6f-43db-ac1e-9f08d77f3509
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
Yes
Description
Estamos em busca de um (a) SRE talentoso (a) e motivado (a) para se juntar à nossa equipe dinâmica. A fim de garantir a confiabilidade, disponibilidade e desempenho dos nossos sistemas e serviços. Atu
Reference
7b691afd-43da-455d-b8d8-c3d7d62b19d4
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Propósito del cargo:Asegurar la satisfacción de los clientes con el fin de incrementar el posicionamiento de los productos en para pequeñas y medianas empresas de diferentes industrias. Responsabilida
Reference
d504a183-eff5-465a-a93e-908cdb6a5d8c
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Proposito del cargo:El líder técnico es reponsable del análisis y diseño detallados, la construcción y entrega para pruebas de calidad y de usuario que permitan liberar los componentes de software cum
Reference
cb701895-1d00-46d7-ad1f-7ea651e5b81a
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Job descriptionWe are looking for an experienced Staff DevOps Engineer – Cloud Automation III to join our team. You will have 5+ years of experience designing and implementing CI/CD pipelines, infrast
Reference
a09d0f0a-d3d8-4c1b-8444-e8bc37547151
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Marketing and Communications
Brand
Serasa Experian
Remote working available
No
Description
Entendimento das necessidades de negócio e proposição da melhor forma de execução no Salesforce Marketing Cloud.Criar e automatizar jornadas de média a alta complexidade no Salesforce Marketing Cloud.
Reference
14570336-667a-407e-9210-02bc88b1931f
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$148,617 - $267,510
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
Yes
Description
Experian's Direct-to-Consumer (D2C) business is looking for a Director of Product to lead our expanding Insurance vertical. You will define and deliver a holistic insurance experience, while promoting
Reference
a9cd68c0-cc53-43a9-86c9-2b9d4d4b34c4
Expiry Date
01/01/0001
Salary
Location
Blumenau, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Blumenau
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Analista de Desenvolvimento Pleno para se juntar ao nosso time! Se você é apaixonado por tecnologia e deseja trabalhar em um ambiente dinâmico e colaborativo, essa oportunidade
Reference
f8070b7d-5e68-4adb-b7df-a8b662ad7a7f
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Home
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um Analista de SRE Pleno com foco em observabilidade para integrar nosso time. O profissional será responsável por garantir a estabilidade, performance e escalabilidade de nossos s
Reference
e56cd349-fa72-4ac7-a7af-e12d115c608c
Expiry Date
01/01/0001