Customer Support Specialist I
- Heredia
- Customer Service
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
What you'll be doing
Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in development activities to stay current on industry knowledge our standard operational procedures. Additionally, you will:
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
- Help members understand the value in their memberships, what benefits they have and how to use them.
- Effectively handle escalated customer issues.
- Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
- Adjust to variations in products.
- Ability to understand standard operational procedures for all new partners being onboarded.
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
How your background looks like:
Qualifications
- 6 months to 1 year of Inbound call handling experience (Required)
- High School Diploma (Required)
- Excellent English written and oral communications skills (Required)
- Keep performance on a occupied environment (80% Occupancy)
- Pays close attention to the small aspects of a task or situation
- Experience handling support requests from a variety of different channels
- Arrange and manage tasks, time, and resources
- Interpret information to understand complex problems or situations
- Problem-solving skills
- PC/internet skill's to make fast and accurate decisions.
- To make fast and accurate decisions. Short-term visual memory.
- Will clear our pre-employment screening
- Will pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Will clear our pre-employment screening
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.ll your information will be kept confidential according to EEO guidelines.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
See Pay Range
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
The Senior Director of Resellers develops and executes Experian Employer Services' (EES) reseller strategy, driving reseller-led revenue growth, and optimizing partner enablement, sales execution, and
Reference
13dee93c-f1d9-4ed0-b66a-04af075b862c
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
The Sales Operations Manager will help lead an operations team in Costa Rica. This individual will work closely with the Sales Operations Team Supervisors, Sales Operations Manager, as well to ensure
Reference
8da7fbaf-a3df-46b2-acb9-d9944f671955
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Hybrid
Salary Range
$133,109 - $239,596
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
Yes
Description
Experian is looking for an experienced Senior Staff Software Engineer that will work in an agile environment, developing and delivering direct to customer products on a cloud native platform developed
Reference
fbded6b1-4cf4-4c27-96ed-3dc7da418238
Expiry Date
01/01/0001
Salary
Location
United States , United States
Experience Level
Associate
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
See Pay Range
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
The Senior Industry Principal assesses product and application adoption holistically to deliver products and services to clients that are well-structured, sound, and set the client up for success. You
Reference
dc5774a0-862c-432b-9e4e-c311bb86ddeb
Expiry Date
01/01/0001
Salary
Location
Bogotá, Colombia
Experience Level
Not Applicable
Employment
Permanent
Location
Bogota
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
La Vicepresidencia Delivery, Operaciones & Servicio (DOS), en particular la Gerencia de Servicio, es responsable de la gestión integral de proyectos, desde la recepción del requerimiento hasta la pues
Reference
fe7f6d57-d967-4ade-937e-40e8ba23812c
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$71,640 - $124,176
Schedule
Full Time
Department
Marketing and Communications
Brand
Experian
Remote working available
Yes
Description
What You'll Be DoingAs a CRM Program Manager, you will focus on both strategy and execution of email, push and SMS campaigns with a strong emphasis on driving awareness, engagement and retention in th
Reference
b92d12b5-d532-4b71-a765-6481231b00d6
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Associate
Employment
Permanent
Location
Costa Mesa
Role Type
Hybrid
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
Yes
Description
Experian Consumer Services is looking for a Sr. Data Scientist to help create personalized financial solutions for our customers. Your goal will be to extract insights from data and deliver ML project
Reference
04de413d-247e-4198-8421-d264d039c6b7
Expiry Date
01/01/0001
Salary
Location
Texas, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Texas
Role Type
Home
Salary Range
$153,075 - $275,535
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
Yes
Description
Experian Partner Solutions delivers modern digital experiences, products, and services with security to serve our partners' customers. We are constantly improving our tools, features, and processes. W
Reference
948fe5ee-9347-4f72-9be9-55155219ccb1
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$176,036 - $316,865
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
Yes
Description
Strategic Partnership Management: Cultivate and manage bi-directional relationships within both Direct-to-Consumer (D2C) and Experian Partner Solutions (EPS) sectors, including key strategic partners,
Reference
32a7721f-2a76-45b6-b431-e20f019c4e6e
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Marketing and Communications
Brand
Serasa Experian
Remote working available
No
Description
Buscamos um Engenheiro de Dados para atuar no time de Data Analytics, com foco em projetos de CRM e governança de dados. Será responsável por estruturar e manter pipelines eficientes, integrar dados d
Reference
fdd60644-a928-41b3-8044-90fe9f4f9292
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
Área: B2B Sales ServicesSubárea: PlanejamentoRotina:Elaborar e acompanhar os relatórios DAC de todas as operações, reportar aos gestores e disponibilizá-los na rede para acesso pela operação;Acompanha
Reference
957580a2-3367-4882-b001-edcf46d9d6cb
Expiry Date
01/01/0001
Salary
Location
Schaumburg , United States
Experience Level
Not Applicable
Employment
Permanent
Location
Schaumburg
Role Type
Home
Salary Range
$33,624 - $54,993
Schedule
Full Time
Department
Data Management
Brand
Experian
Remote working available
Yes
Description
You will manage all Power of Attorney (POA) documentation at the state levels, set up tax and reporting structures, and maintain client access and contact information for our UCM clients. As the singl
Reference
8e857392-79fa-4a34-9a3f-bc6a1a8c61b2
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Responsibilities:Design, develop, and maintain robust applications using Java and React.Implement and improve algorithms and data structures to enhance application performance.Utilize strong analytica
Reference
a2f3a3cc-268a-45fd-82c0-455664c50116
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Home
Salary Range
$153,075 - $275,535
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
The Director, Strategic Alliances will manage third party partners and evaluating new business opportunities that align with Experian Housing's strategy. Your role will involve strategic and operation
Reference
22bad45c-0899-45a8-bbf1-b20b4618610a
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Home
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are looking for an Account Manager to join our Go-To-Market Insurance market, to drive our product sales, with a strong focus on new business.Revenue Generation: You will achieve overall business o
Reference
ad877a48-0783-4fa4-b92e-ce0917fe351f
Expiry Date
01/01/0001
Salary
Location
Milano, Italy
Experience Level
Associate
Employment
Permanent
Location
Milan
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
We are seeking a dynamic and experienced Sales Consultant to join our team in the vertical utilities sector. The ideal candidate will have a proven track record in sales or pre-sales, excellent commun
Reference
eb88a920-8493-4cd5-b888-27d867c6f825
Expiry Date
01/01/0001