Collections Officer
- Singapore
- Customer Service
- Permanent
- Hub
- Full Time
We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.
What you'll be doing
- Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
- To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
- Apply negotiation strategies to ensure successful recovery of overdue outstanding
- Analyze and evaluate errant cases to recommend and initiate appropriate course of action
- Update the collection system immediately on all collection activities undertaken for cases assigned
- Generation of reminders
- Any other duties as may be assigned by company's management from time to time
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.
What you'll need to bring to the party
- A passion for driving corporate activities to achieve collection management targets
- The ability to consistently deliver great results
- The ability to build strong and productive relationships, internally and externally
- The ability to communicate effectively in English
- Strong organizational and time management skills, attention to detail and ability to work independently
More about you
- Experience in collections/accounts receivables, contact center and customer service role
- Fresh graduates are welcome to apply
- Highly motivated with good negotiation and communication skills
- Able to converse in Mandarin is an advantage
- Persuasive, firm, tactful and customer service oriented
- Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
- Ability to thrive in a fast-paced working environment and achieve individual / team targets
- Ensuring maximum contribution to a positive working culture
Why this role is critical to us
This role is critical in supporting the function's operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable getting their hands dirty and working with a range of cross functional teams to deliver results.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Granada, Spain
Experience Level
Associate
Employment
Permanent
Location
Granada
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
You will achieve agreed project deliverables by developing software solutions for our applications. You will also responsible for developing relationships with team members and collaborating with part
Reference
8701191f-93e5-48dc-8f6e-39e0d726890d
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Lead the development team to deliver on budget, high value complex projects.Drive the technical direction of a team, project or product area.Take technical responsibility for all stages and/or iterati
Reference
db531606-4a5e-45b0-873c-92a7acd9dc5d
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
Experian Marketing Services (EMS) is a global leader in data-driven marketing solutions. We manage some of Australia’s most comprehensive consumer databases, combining rich data with advanced analytic
Reference
e97ebc9c-2a75-4544-8022-b67c975751f4
Expiry Date
01/01/0001
Salary
Location
Southbank, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
Experian Marketing Services (EMS) is a global leader in data-driven marketing solutions. We manage some of Australia’s most comprehensive consumer databases, combining rich data with advanced analytic
Reference
141e59a6-e1fe-4551-94f8-ba64d0646f3e
Expiry Date
01/01/0001
Salary
Location
Southbank, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
Experian Marketing Services (EMS) is a global leader in providing data-driven marketing solutions. We manage large and comprehensive databases to better understand Australian consumers, leveraging thi
Reference
80673e07-60e8-4763-9e74-d04f57daa956
Expiry Date
01/01/0001
Salary
Location
Kuala Lumpur, Malaysia
Experience Level
Not Applicable
Employment
Permanent
Location
Kuala Lumpur
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Experian
Remote working available
No
Description
Job Summary:You will manage all legal matters of Experian Group companies in Malaysia, advising multiple responsibilities across the organization and providing legal support of matters of strategic, f
Reference
8cd9d6c1-a199-449d-9211-19b25f5ea84f
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
Experian Marketing Services (EMS) is a global leader in providing data-driven marketing solutions. We manage large and comprehensive databases to better understand Australian consumers, leveraging thi
Reference
31d82e2d-7b42-42e9-bb1c-5c1ee86e6298
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$115,747 - $208,344
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
Yes
Description
We are hiring a Lead Project Manager to manage delivery of strategic programs within our Direct-to-Consumer business. This is a senior-level individual contributor role that combines program leadershi
Reference
ed45f5fb-1290-4a27-985f-ed712706beff
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Hybrid
Salary Range
$63,964 - $110,872
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
You will provide support to three finance leaders based in Costa Mesa, CA. This role will report to an SVP of Finance. The ideal candidate will have proven experience supporting senior leaders with ca
Reference
ed4bef50-e43d-48c2-b7f7-1263d5533edb
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
Encantar clientes e ter uma equipe de Alta Performance: Esse é o nosso propósito! Somos fascinados por garantir a melhor experiência aos nossos clientes externos e internos. Estarmos sempre disponívei
Reference
74273c5f-32e7-4ba8-a038-f09b41d6c99f
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
As a Business Data Analyst at Experian Consumer Services, you will play a critical role in identifying, designing, and implementing fraud detection strategies and alerts. You will investigate and res
Reference
d0bb35e2-d75c-475a-89c5-d4752fc166e1
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Home
Schedule
Full Time
Department
Analytics
Brand
Serasa Experian
Remote working available
Yes
Description
Será responsável por pesquisar, aplicar e modificar soluções para atender às necessidades do negócio, entregando resultados. A candidata deve usar a estatística e programação em Python como ferrament
Reference
9d89bb21-9261-4f39-be6d-f4bc78d476d5
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
Desenvolver e manter aplicativos Flutter para Android e iOS;Participar da definição de arquitetura e boas práticas de desenvolvimento;Garantir a qualidade do código com testes automatizados e revisão
Reference
067964ac-eda2-452f-a3f3-dfcb9e0607e7
Expiry Date
01/01/0001
Salary
Location
Costa Mesa, United States
Experience Level
Not Applicable
Employment
Permanent
Location
Costa Mesa
Role Type
Hybrid
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
We are looking for a hands-on Finance Manager to be an important member of the Employer Services Finance team as a partner for the Employer Services Sales team. This is a dynamic and broad role which
Reference
92ad4369-4e26-4ffc-98b9-49ab6005233a
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Associate
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Administration & Office Support
Brand
Experian
Remote working available
Yes
Description
The Site Lead role for the Health Vertical in Costa Rica serves as a partner and liaison to the broader Health BU. This role is responsible for employee & operations support, employee events & engage
Reference
05391608-8673-4556-b817-ee94fb3a7d2c
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
Yes
Description
The Finance Development Program - GL provides you with comprehensive financial training and hands-on experience within our Global Finance Services (GFS) teams, enhancing your resume and skillset. Join
Reference
bf76a672-1199-46f7-b4b2-79d5b6ed5326
Expiry Date
01/01/0001