Client Technical Support Senior
- Heredia
- Customer Service
- Permanent
- Hybrid
- Full Time
Experian Marketing Service's mission is to accelerate client success through ensuring ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.
As a Client Technical Support Senior, you will work within groups, consulting with our clients to accomplish their project goals, configure the parameters and schedule the services needed to build the processing to the client. You will report to Client Services Manager.
What you'll do
- In cooperation with local and remote Experian team members, works to provide ongoing data analysis, manage projects, and ensure that client orders are processed punctually per technical specifications.
- Provide technical support, troubleshooting and process execution.
- Collaborate with internal groups to define process requirements for projects.
- Interpret project specifications and use the most effective approach to produce the.
- Analyze client data to validate accuracy and determine next steps.
- Enter or alter program logic to start production process or equivalent actions dependent on computing environment used.
- Provide technical support including testing, debugging, troubleshooting, and implementing necessary program changes, or additions.
- Monitor accuracy and completeness of all assigned projects.
- Communicate status with team members and end-users within client expectations.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
What your background is
- 2+ years experience in a technical processing environment. Technical Bachelor's degree in progress or complete.
- Basic programming skills and desire to develop skills within open systems environments.
- SQL and Alteryx skills.
- Amazon Web Services (Athena and S3) and Visual Studio skills.
- PC skills in MS Office
- Advanced English
- Basic project management skills
This is a permanent remote home-based role in Costa Rica. No relocation available.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-ML2 #LI-Remote
This is a remote position.
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn more
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