Assistente de Experiência do Cliente - Vaga Exclusiva para Pessoas com Deficiência
- Sao Paulo
- Customer Service
- Permanent
- Home
- Full Time
- Atender os canais de atendimento: Chat, e-mail e voz.
- Atender, acolher e entender as necessidades do cliente com escuta ativa e empatia.
- Realizar atendimento B2B (Business to Business), garantindo a satisfação e resolução das demandas dos clientes empresariais.
- Responder prontamente às solicitações dos clientes através dos diferentes canais de comunicação.
- Demonstrar empatia e compreensão durante o atendimento, buscando sempre a melhor solução para o cliente.
- Manter um alto nível de profissionalismo e cortesia em todas as interações.
- Registrar e acompanhar as solicitações dos clientes, garantindo que todas sejam resolvidas de maneira eficiente.
- Colaborar com outras equipes para resolver problemas complexos e melhorar continuamente a experiência do cliente.
A Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à fraude. Com tecnologia de ponta, inovação e os melhores talentos, transforma a incerteza do risco na melhor decisão, ajudando pessoas a realizarem seus sonhos e empresas de todos os portes e segmentos a prosperarem.
Temos 22.000 pessoas operando em 32 países e a cada dia estamos investindo em novas tecnologias, profissionais talentosos e inovação para ajudar todos os clientes a maximizarem cada oportunidade. Com sede corporativa em Dublin, Irlanda, a Experian está listada na Bolsa de Valores de Londres (EXPN) e compõe o índice FTSE 100.
- Experiência prévia em atendimento ao cliente
- Conhecimento no ramo de seguros
- Diferencial possuir conhecimento das ferramentas Zendesk e Jira
- Excelente comunicação verbal e escrita
- Habilidade para escuta ativa e resolução de problemas
- Capacidade de trabalhar de forma independente e em equipe
Esta é uma posição exclusiva para pessoas com deficiência (PcD). Como parte do nosso compromisso com a inclusão e a igualdade de oportunidades, aqui na Serasa temos diversas iniciativas, como por exemplo: intérpretes de libras, tecnologias assistivas, cordão girassol (deficiências ocultas), entre outras ações. Na Serasa Experian temos o grupo Aspire que visa construir para um ambiente acessível e de oportunidades justas para os profissionais com deficiência.
Venha fazer parte dessa transformação!
Caso você não se identifique com este grupo, convidamos você a explorar outras oportunidades em nossa página de carreiras. Temos diversas vagas que podem se conectar com seu perfil e interesses.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Vegas Tech
Prepare-se para explorar aqui na Serasa Experian uma jornada em tecnologia cheia de descoberta.
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