Application Support Analyst UK&I
- Sofia
- Product Development
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
What you will do:
You will report into the Service Operations Manager.
- Provide advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departments
- Ensure systems are available and performing following requirements
- Investigate complex production issues, recreate problems, and use trace files and error diagnostics. Identify root cause and proposing solutions
- Deliver tested and documented resolutions of incidents
- Communicate with all important partners on the status and progress of the investigation with clear actions and timescales
- Recommend improvements to prevent incidents arising and to increase customer satisfaction
- Ensure that incidents have the correct priority assigned based on client feedback and own experience
- Fully understand the possible effects of a release and consequently identifying the success criteria and testing requirements of the release
- Identify and escalate issues to management and regional delivery teams.
- Implement changes into live environments
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in accomplished people and new advanced technologies to unlock the power of data and improve. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
What you will bring:
- 3+ years of experience in application/customer support
- Fluency in English, both written and verbal
- Excellent communication skills, including proficiency in writing reports and presenting technical work
- A creative and inquisitive mind, focused on solving data and analysis problems
- Logical approach to incident resolution
- Understanding of ITIL terminology and the ability to work in an ITIL-focused environment Experience with using ServiceNow
Technical Skills:
- Experience in cloud technology, specifically AWS, and supporting Kubernetes-based applications
- Experience with Windows Server configuration, monitoring, and troubleshooting
- Experience with Red Hat Linux configuration, monitoring, and troubleshooting
- Working knowledge of SQL
- Knowledge of software configuration
- Knowledge of Apache Tomcat and IIS
- Experience with observability tools such as Dynatrace and Splunk
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
Heredia, Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
Yes
Description
Receive and respond to requests received through SalesForce, email or internal applications from clients/internal partners and maintain records on customer activity.Logs and documents any maintenance
Reference
42688404-7a73-4ebf-aaf8-67a4152f4f98
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Job description:We are looking for an enthusiastic DevOps Engineer to work within our Consumer Information, Analytics and Decisioning your department in Experian UK. This is a hybrid role requiring tr
Reference
a37152f8-5733-4be3-9e5c-5460ea79050b
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Associate
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$33,624 - $54,993
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
Yes
Description
Job descriptionAs the ideal candidate, you'll have a desire for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to
Reference
97f8e55c-23c0-46ed-803a-9545f4815e39
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de uma pessoa designer com perfil analítico, estratégico e apaixonado por resolver problemas complexos. Você fará parte de uma squad que atua com autenticação e prevenção à fraude, aj
Reference
8bf4b85a-8d65-4865-aa84-0c20689f2fc3
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
Job description What you'll doThe Global Network Services organization is looking for a Director of Global Network Security to oversee the security of our global network infrastructure. You will direc
Reference
f4ca08e1-34e8-4161-bf23-689fcf04a148
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Not Applicable
Employment
Permanent
Location
New York
Role Type
Hybrid
Salary Range
See Pay Range
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Join the future of data-driven advertising.Audigent - now proudly part of Experian - is the leading platform for data activation, curation, and identity across programmatic media. We help brands and a
Reference
edc09171-969d-493d-b070-7f4b4c418552
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Associate
Employment
Permanent
Location
United States
Role Type
Hybrid
Salary Range
$50,992 - $88,386
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
Yes
Description
Work with clients to address their needs and provide solutions.Present detailed reports to clients and management.Manage client records and documentation.Perform reconciliations to ensure accuracy in
Reference
642334bb-c7b4-4344-afc7-74f00b71e2f4
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
El Desarrollador Fullstack es responsable de diseñar, desarrollar y mantener soluciones tecnológicas integrales que respondan de manera eficiente a las necesidades del negocio. Este rol combina habili
Reference
98fcf9c6-55da-4724-8ddc-42d182afe0df
Expiry Date
01/01/0001
Salary
Location
Lima, Peru
Experience Level
Not Applicable
Employment
Permanent
Location
Lima
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
El propósito del cargo de Jefe Comercial de Cuentas Estratégicas es liderar la gestión y el desarrollo de relaciones comerciales con clientes B2B clave, impulsando el crecimiento sostenible del negoci
Reference
137286c1-0fe0-4f7c-ad95-483ef832ab30
Expiry Date
01/01/0001
Salary
Location
United States
Experience Level
Not Applicable
Employment
Permanent
Location
United States
Role Type
Home
Salary Range
$100,649 - $174,459
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
Yes
Description
Experian's Inclusion & Belonging External Partnerships Teams is dedicated to forging meaningful connections with nonprofit organizations to advance Experian's mission of Financial Power To All™. Centr
Reference
6cf36052-aec2-4ba0-8de1-24d52e7b58a4
Expiry Date
01/01/0001
Salary
Location
Panamá Pacífico, Panama
Experience Level
Not Applicable
Employment
Permanent
Location
Panamá Pacífico
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
Descripción general del áreaNuestra misión en el área es apoyar estratégicamente a FP&A proporcionando información y análisis financieros precisos y oportunos que faciliten la toma de decisiones de la
Reference
0720fe39-e741-4ace-ac55-7bfe6940c55f
Expiry Date
01/01/0001
Salary
Location
Brasília, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Brasilia
Role Type
Hybrid
Schedule
Full Time
Department
Legal & Compliance
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de um(a) Especialista em Relações Governamentais para fortalecer nossa atuação institucional junto aos poderes Executivo e Legislativo, em todas as esferas de governo. Essa pessoa ser
Reference
f4ba601b-c0b4-4064-997a-632e958bd00e
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Information Technology & Systems
Brand
Experian
Remote working available
No
Description
1. Unix/Linux Administration:Maintain Unix/Linux servers, with a focus on SUSE, ensuring their availability, performance, and security.Perform regular system updates, patches, and upgrades.Monitor sys
Reference
00fef441-e565-42a9-a3e4-bc2e68c6d4a6
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Finance
Brand
Experian
Remote working available
No
Description
We are looking for an experienced Commercial Business Analyst with commercial acumen to join Global Strategic Pricing team and become a Pricing Consultant. This is important role in which you will par
Reference
93f32f6e-4ebb-4741-93ae-d2648799cf80
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
No
Description
We are seeking an experienced Senior Product Owner to join us on a permanent basis. This role will focus on a product vision and roadmap that drives sustainable revenue growth through development and
Reference
ff5d0dce-a758-4a97-bc7c-94c85502f429
Expiry Date
01/01/0001
Salary
Location
Southbank, Australia
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Southbank
Role Type
Hybrid
Schedule
Full Time
Department
Project Management
Brand
Experian
Remote working available
No
Description
We are seeking an experienced Senior Product Owner to join us on a permanent basis. This role will focus on a product vision and roadmap that drives sustainable revenue growth through development and
Reference
ca9f5ce8-9c3b-4c78-8dec-897aeb5bc9b8
Expiry Date
01/01/0001