Application Support Analyst UK&I
- Sofia
- Product Development
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
What you will do:
You will report into the Service Operations Manager.
- Provide advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departments
- Ensure systems are available and performing following requirements
- Investigate complex production issues, recreate problems, and use trace files and error diagnostics. Identify root cause and proposing solutions
- Deliver tested and documented resolutions of incidents
- Communicate with all important partners on the status and progress of the investigation with clear actions and timescales
- Recommend improvements to prevent incidents arising and to increase customer satisfaction
- Ensure that incidents have the correct priority assigned based on client feedback and own experience
- Fully understand the possible effects of a release and consequently identifying the success criteria and testing requirements of the release
- Identify and escalate issues to management and regional delivery teams.
- Implement changes into live environments
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in accomplished people and new advanced technologies to unlock the power of data and improve. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
What you will bring:
- 3+ years of experience in application/customer support
- Fluency in English, both written and verbal
- Excellent communication skills, including proficiency in writing reports and presenting technical work
- A creative and inquisitive mind, focused on solving data and analysis problems
- Logical approach to incident resolution
- Understanding of ITIL terminology and the ability to work in an ITIL-focused environment Experience with using ServiceNow
Technical Skills:
- Experience in cloud technology, specifically AWS, and supporting Kubernetes-based applications
- Experience with Windows Server configuration, monitoring, and troubleshooting
- Experience with Red Hat Linux configuration, monitoring, and troubleshooting
- Working knowledge of SQL
- Knowledge of software configuration
- Knowledge of Apache Tomcat and IIS
- Experience with observability tools such as Dynatrace and Splunk
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explore Experian's award winning 'people first' culture.
Being part of Experian is exciting. Every day brings new challenges, new opportunities, new ways for us to do what we do best: using our innovative technologies and data to work in new and surprising ways. All brought together in a single thought: Discover the Unexpected.
Learn moreRecommended Jobs
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Human Resources
Brand
Serasa Experian
Remote working available
No
Description
Estamos em busca de uma pessoa Analista de Remuneração Sênior para integrar nosso Centro de Excelência em Recursos Humanos (HR COE Compensation).Esta pessoa profissional terá uma alta responsabildiade
Reference
7f764bb6-5d15-458d-bab5-efd018da4990
Expiry Date
01/01/0001
Salary
Location
Mumbai, India
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Mumbai
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
Experian India is looking for a Product Operations Analyst to join its Decision Analytics sales team. This role is envisioned to be the fulcrum of managing all the product related operational activiti
Reference
36a7d90c-3211-4586-9390-11a9ff744c2f
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Not Applicable
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
It's an exciting time within Marketing Services as we build new capabilities that provide unparalleled access to consumer demographic, lifestyle, and transactional insights. Our advanced digital ID gr
Reference
6ec78dd3-886a-47ea-a12b-ce5d23c722b9
Expiry Date
01/01/0001
Salary
Location
London, England
Experience Level
Not Applicable
Employment
Permanent
Location
London
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
It's an exciting time within Marketing Services as we build new capabilities that provide unparalleled access to consumer demographic, lifestyle, and transactional insights. Our advanced digital ID gr
Reference
7d763e0c-1998-4c2f-a934-1429db9c6765
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
Design, deploy, document, and support cloud platform capabilities using AWS best practices (fault tolerant, High Availability, security, etc)Design, deploy, document, and support CI/CD tools such as G
Reference
be1b3612-6d71-4b9b-9f7b-902990118516
Expiry Date
01/01/0001
Salary
Location
Erfurt, Germany
Experience Level
Associate
Employment
Permanent
Location
Erfurt
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
Yes
Description
Was du bei uns machst: Du überprüfst deutsche Kostenvoranschläge und Reparaturrechnungen aus der Kfz-Unfallinstandsetzung und findest Fehlpositionen und KalkulationsfehlerDu kalkulierst eigenständig U
Reference
23695e03-9884-417b-b862-0f75cf4f62f7
Expiry Date
01/01/0001
Salary
Location
Nottingham, England
Experience Level
Mid-Senior Level
Employment
Permanent
Location
Nottingham
Role Type
Hybrid
Schedule
Full Time
Department
Product Management
Brand
Experian
Remote working available
No
Description
We're looking for an experienced product leader to step into the role of Head of Product – Score and Report in our Direct-to-Consumer business. Reporting to the Product Director, you will lead our pro
Reference
974e9a20-9897-4979-a666-deace57be46b
Expiry Date
01/01/0001
Salary
Location
Hyderabad, India
Experience Level
Not Applicable
Employment
Permanent
Location
Hyderabad
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
The Lead Engineer (.NET/Azure) is a hands-on, contributor position, responsible for creating solutions and architectures for high-volume, high-transaction applications across the Experian Employer Ser
Reference
cb9f23a6-3a50-484d-9c73-cd686af080a5
Expiry Date
01/01/0001
Salary
Location
North Sydney, Australia
Experience Level
Not Applicable
Employment
Permanent
Location
Sydney
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
The Client Service Delivery function is dedicated to providing a white glove experience for the organisation's top 30 clients, as well as clients requiring short term, or at times longer term, high le
Reference
a438671a-74aa-42f6-abf1-475f71349115
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Sales & Business Development
Brand
Experian
Remote working available
No
Description
The Account Specialist role is a hybrid role focused on sales, account management, and service. You will be working in a team environment responsible for managing, retaining, and driving revenue grow
Reference
62c522df-e19f-47a7-8d23-0fd56f481a06
Expiry Date
01/01/0001
Salary
Location
Heredia , Costa Rica
Experience Level
Not Applicable
Employment
Permanent
Location
Heredia
Role Type
Home
Schedule
Full Time
Department
Analytics
Brand
Experian
Remote working available
No
Description
What you'll be doingLeverage data from the warehouse to uncover insights into user behavior and identify opportunities to boost product engagement. Maintain and adapt Tableau dashboards to evolving b
Reference
343902bf-8dfb-40c8-a64a-7294e567e191
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Paulo
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Serasa Experian
Remote working available
No
Description
O Analista de Desenvolvimento de Software Junior será responsável por desenvolver e manter soluções backend utilizando Golang, garantindo a alta qualidade e performance das aplicações. Este papel exig
Reference
887069af-1f14-47b5-a726-9042de4b0fb8
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Home
Schedule
Full Time
Department
Finance
Brand
Serasa Experian
Remote working available
No
Description
Estamos com uma oportunidade para atuar na estrutura de global de Auditoria Interna no cargo de Especialista em Auditoria - Data Analytics.O profissional desempenhará um papel fundamental no fornecime
Reference
2a6b1f3e-0c06-4829-a313-92cb08c814a2
Expiry Date
01/01/0001
Salary
Location
São Carlos, Brazil
Experience Level
Not Applicable
Employment
Permanent
Location
Sao Carlo
Role Type
Hub
Schedule
Full Time
Department
Sales & Business Development
Brand
Serasa Experian
Remote working available
No
Description
Área: B2B Sales ServicesSubárea: Atendimento PME Descrição do trabalhoSerá responsável pelo atendimento aos clientes que acionam a Central de Atendimento, garantindo a resolutividade das solicitações
Reference
78a558d0-8912-4457-b888-7cacf5d76f02
Expiry Date
01/01/0001
Salary
Location
Heredia, Costa Rica
Experience Level
Associate
Employment
Permanent
Location
Heredia
Role Type
Hybrid
Schedule
Full Time
Department
Customer Service
Brand
Experian
Remote working available
No
Description
What you'll be doingExperian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who
Reference
f0f68b72-1f2c-4346-8a69-7efc53968491
Expiry Date
01/01/0001
Salary
Location
Bogotá, Colombia
Experience Level
Not Applicable
Employment
Permanent
Location
Bogota
Role Type
Hybrid
Schedule
Full Time
Department
Product Development
Brand
Experian
Remote working available
No
Description
En Experian, estamos buscando un Líder Técnico de Desarrollo Backend con experiencia sólida en Java, Spring Boot y Angular para liderar y guiar a nuestro equipo de desarrollo. Como Líder Técnico, será
Reference
13ec0e6a-3012-4882-b638-70dd97cca49c
Expiry Date
01/01/0001