Agente de Post Venta y Calidad
- Bogota
- Customer Service
- Permanent
- Hybrid
- Full Time
This vacancy has now expired. Please see similar roles below...
Propósito del cargo:
• Gestionar los casos de solicitud de capacitación de los clientes del Segmento SME en las herramientas disponibles en el portal para consumo de productos de línea, batch y opciones de autogestión (centro de entrenamiento, oficina virtual y autogestión de usuarios).
• Gestión de bases de entidades SME en campañas específicas para identificación de necesidades de clientes y escalamientos para darles solución.
• Capacitar a las entidades que escalen caso por Bizagi para tal fin, en producto línea y batch y en Portal (módulo de autogestión y oficina virtual.
• Apoyar la gestión de entrega de los productos contratados por clientes núcleo, en batch, upselling y retención cuando la operación lo requiera.
• Apoyar la gestión de entrega de plan a los clientes vinculados a datacrédito cuando la operación lo requiera.
Responsabilidades:
1. Gestionar los casos recibidos a través de Bizagi dentro de los ANS establecidos y haciendo un correcto análisis de la solicitud y agendar a las entidades en los espacios de capacitación que sean adecuados para resolver su necesidad.
2. Capacitar a las entidades (previa revisión de su necesidad y agendamiento), brindando información completa con el objetivo de resolver las dudas de los clientes incrementando su consumo.
3. Según necesidad de la operación, apoyar en la entrega del plan a los clientes que se vinculan a Datacrédito y orientarlo sobre el uso adecuado de sus productos.
4. Según la necesidad de la operación, apoyar la entrega a clientes con profundización en Batch, upselling y retención dentro de los ANS establecidos, garantizando que haya entendimiento del plan o producto adquirido.
5. Hacer los escalamientos necesarios para garantizar la Calidad en la prestación del servicio.
6. Alertar sobre inconformidades e incumplimiento del proceso comercial y de operaciones previo análisis de la situación haciendo uso de los aplicativos disponibles.
7. Dejar los registros y soportes de la gestión realizada con los clientes de la base asignada.
8. Entregar base gestionada, en los tiempos definidos
9. Realizar el seguimiento a la solución de inconsistencias reportadas.
10. Velar por la efectividad en la gestión haciendo seguimiento a las entidades que no logran ser contactadas para agendar la capacitación solicitada o no han asistido a las sesiones programadas.
Experian es una empresa global de datos y tecnología que impulsa oportunidades para personas y negocios en todo el mundo. Ayudamos a redefinir prácticas de préstamos, descubrir y prevenir el fraude, simplificar la atención médica, crear soluciones de marketing y obtener perspectivas más profundas del mercado automotriz, todo utilizando nuestra combinación única de datos, análisis y software. También asistimos a millones de personas a alcanzar sus metas financieras y ayudarles a ahorrar tiempo y dinero.
Operamos en una variedad de mercados, desde servicios financieros hasta atención médica, automotriz, agroindustria, seguros y muchos otros segmentos industriales.
Invertimos en personas y nuevas tecnologías avanzadas para desbloquear el poder de los datos. Como empresa del índice FTSE 100, cotizada en la Bolsa de Valores de Londres (EXPN), contamos con un equipo de 22,500 personas en 32 países. Nuestra sede corporativa está en Dublín, Irlanda. Obtenga más información en experianplc.com.
¿Qué estamos buscando?
Educación: Formación técnica o profesional en carreras administrativas.
Experiencia: Mínimo un año en áreas de servicio y/o capacitación, preferiblemente en entidades del sector financiero. Conocimientos técnicos requeridos: Manejo de herramientas office, CRM, Teams.
Idiomas: Nativo
Competencias: Resolutividad, análisis, servicio al cliente, comunicación asertiva, trabajo en equipo, adaptación al cambio, aprendizaje rápido, habilidades en autoformación, seguimiento de instrucciones.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Explora la reconocida cultura de Experian, donde “las personas son lo primero”
Ser parte de Experian es emocionante. Cada día trae nuevos desafíos, oportunidades y formas de hacer lo que mejor sabemos: aprovechar nuestras tecnologías innovadoras y datos para trabajar de maneras nuevas y sorprendentes. Todo reunido en un solo pensamiento: Descubre lo inesperado.
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