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206258 Requisition #
Thanks for your interest in the WFM-Scheduling Analyst position. Unfortunately this position has been closed but you can search our 519 open jobs by clicking here.
Job requirements:
  • We are currently working remotely, therefore, you must be able to prove you have high-speed internet service

  • You can test your home internet speed using this link: https://www.speedtest.net/

  • High school diploma or equivalent required
  • Schedule flexibility
  • Minimum of three years’ Workforce management experience in a large (300+ FTE) contact center; multiple-center experience is a plus

  • Process improvement and strategic alignment; Shift bidding, creative scheduling


Skill requirements:

  • Intermediate to Advanced knowledge of Microsoft applications (Outlook, Excel)

  • Advanced experience with Sharepoint would be a plus
  • Strong ability to multitask in a fast-paced dynamic environment

  • Experience and a strong skill set working with WFM scheduling software (Calabrio is preferred)

  • Strong written and verbal communications (Primarily English)

  • Proven previous job stability, including maintaining long-term work relationships with former employers

  • Must be able to clear the company’s pre-employment screening

EOE including Disability/Veteran   

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