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203881 Requisition #
Thanks for your interest in the WFM Forecaster position. Unfortunately this position has been closed but you can search our 444 open jobs by clicking here.

Job requirements:

  • High school diploma or equivalent required.
  • Schedule flexibility.
  • Minimum of three years’ Workforce management experience in a large (300+ FTE) contact center; multiple-center experience is a plus.
  • Long-term planning and advanced modeling experience. (creating workload forecasts for next week as well as 24 months out)
  • Strong functional analytical skills (including budgeting and staff planning).
  • Experience in creating/maintaining forecasts and capacity plans. (Call volumes, AHT, Attrition, and Staffing)
  • Process improvement and strategic alignment; Multi-Channel Alignment, Queuing Logic, and workload optimization. 

Skill requirements:

  • Advanced knowledge of Microsoft applications (Outlook, Excel, Access are a must).
  • Strong ability to multitask in a fast-paced dynamic environment.
  • Advanced knowledge in automatic call distribution (ACD) technology and Workforce Optimization Software (Cisco and Calabrio preferred).
  • Strong written and verbal communications (Primarily English).
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening

Experian is an Equal Opportunity Employer.  Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.

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