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VP, Client Operations and Service Delivery

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Customer Service
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193705 Requisition #
Thanks for your interest in the VP, Client Operations and Service Delivery position. Unfortunately this position has been closed but you can search our 562 open jobs by clicking here.
Knowledge, Experience & Qualifications:
Qualified candidates for the VP, Customer Service Delivery and Operations role should have a minimum of fifteen years of progressive management and leadership experience in B2B enterprise cloud or related software service delivery and/or client services/customer success, with preference for an individual who has displayed recent leadership within a progressive, results oriented growth company. 

• Bachelor’s degree in business, computer science or equivalent. MBA preferred.
• Experience with B2B enterprise, Software as a Service / Cloud-based products and professional services
• Minimum 15 years leadership and management experience with technology, professional services or related organizations
• Minimum 3 years of experience successfully leading a Client Service Delivery team 
• Proven successes in software delivery including use of flexible resource models across a variety of skills from sales engineering, project management, QA automation, user acceptance testing, production support.
• enterprise clients
• Lean Six Sigma certification preferred
• Candidate must possess strong and demonstrable analytical, interpersonal, and written and verbal communication skills.
• An “in-the-trenches”, tactile executive who is willing to immerse him or herself in the business.
• A demonstrated ability to lead and motivate people to achieve results.
• An ability to organize and manage multiple priorities.
• Excellent human relations skills.
• Knowledge of consumer credit reporting preferred.  
• Advanced organizational and project management skills.
• Advanced consultative selling skills.
• Advanced problem solving and analytical skills.


EOE Including Disability/Veterans

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