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VP, Client Operations and Service Delivery

Customer Service
193705 Requisition #
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Knowledge, Experience & Qualifications:
Qualified candidates for the VP, Customer Service Delivery and Operations role should have a minimum of fifteen years of progressive management and leadership experience in B2B enterprise cloud or related software service delivery and/or client services/customer success, with preference for an individual who has displayed recent leadership within a progressive, results oriented growth company. 

• Bachelor’s degree in business, computer science or equivalent. MBA preferred.
• Experience with B2B enterprise, Software as a Service / Cloud-based products and professional services
• Minimum 15 years leadership and management experience with technology, professional services or related organizations
• Minimum 3 years of experience successfully leading a Client Service Delivery team 
• Proven successes in software delivery including use of flexible resource models across a variety of skills from sales engineering, project management, QA automation, user acceptance testing, production support.
• enterprise clients
• Lean Six Sigma certification preferred
• Candidate must possess strong and demonstrable analytical, interpersonal, and written and verbal communication skills.
• An “in-the-trenches”, tactile executive who is willing to immerse him or herself in the business.
• A demonstrated ability to lead and motivate people to achieve results.
• An ability to organize and manage multiple priorities.
• Excellent human relations skills.
• Knowledge of consumer credit reporting preferred.  
• Advanced organizational and project management skills.
• Advanced consultative selling skills.
• Advanced problem solving and analytical skills.

EOE Including Disability/Veterans

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