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Technical Consultant

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Customer Service
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193357 Requisition #
Job Purpose

Lead Technical Design Workshops and Requirements Definition and Creation of specification through to sign off. Create Technical Requirements in line with allocated budget  and encourage simple implementation and support. Provide expert product and technical advice and support throughout delivery cycle, resolves issues/provides insight and direction in deliveries. Provide Close Support for clients and Experian Project Management throughout delivery lifecycle. Help in the Sales Process providing Demonstrations / Presentations. To be recognized as the ‘technical solution expert’


Key Responsibilities

1.Technical Requirements Analysis and Design
vAdd value to clients business through demonstration of solution technical benefits and design recommendations to form solution requirements in line with Product/Business Consultant.
vProvide insight into technical design impacts to deliver, make recommendations for ease of deliver and support.
vLead technical Design Workshops Definition and Creation through to sign off:
Gather data and information in a structured and consistent manner to meet project objectives.
Apply product capabilities/limitations to the solution architecture & design.
Understanding the total cost of all the factors involved (i.e. design, interfacing, hosting options, platforms, standard/bespoke components) and ensure that proposals are structured to cover costs and include a margin.
Understand and apply delivery parameters, constraints in the design process including commercial and time constraints.
Create technical requirements (SAD, managed service,…)
Lead review process through to sign off.
vEngage global functions/business/product consultant appropriately.
2. Sales Support
vBy request, support Sales Consultants/BDMs, providing technical presentations and Solution Expertise in developing prospects.
vDelivers sized, costed proposals taking into consideration client, market, risk factors and client requirements.
vPresent and demonstrate to the client how Experian solutions can solve their business issues.
vUnderstand high level solution design requirements and produce associated sizing, costing estimates.
vParticipate in the production of proposals and Bid Reviews.

3. Technical Delivery Support

vActively engage Technical staff appropriately for staff development purposes in design and specification process.
vAssist with interpretation of technical design and ensure that configured solution reflects signed off design.
vSupport all on-going technical development and integration activities in conjunction with Project Manager.
vHas design authority over the entire solution and works to ensure that the configured solution reflects the signed off design.
vEnsure the configured solution is delivered to a high quality and is fit for purpose.
vRecognizes deviation from scope and identifies these as revenue generation opportunities.
vSupervise implementation preparation, system performance and benchmarking, packaging and  SIT/UAT support
vResponsible for ensuring that the client gets necessary support for technical integration activities.
vProduce and deliver meaningful content to capability teams through professional service communities.
 

Education
vBachelor’s degree or equivalent experience.
vStrong (7 years) delivery or solutions experience gained from within Experian of IT companies for multiple industry sector.

Skills
vAdvanced knowledge of selected Experian DA solutions capabilities, design, functionality and benefits.
vAdvanced knowledge and significant experience of the DA delivery lifecycle for applicable Experian DA solutions.
vGood knowledge of Experian project management methodology and tools.
vGood knowledge of systems, processes, applications and technology supporting applicable Experian DA solutions and how they support/impact solutions.
vGood knowledge on industry standard technologies (Oracle, MS SQL, Web sphere, UNIX, Windows, C++, Java, SOA, Web services, J2EE, MQ, Scripting languages). TCP/IP Communications; XML and XSLT skills (SOAP interfaces and style sheet development.
vStrong oral and written communication skills.
vStrong presentation capabilities.
vAdvanced problem solving and analytical skills.
vAbility to travel
vFluent Russian & English speaking and writing.

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