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Experian Careers Job Search

Technical Account Manager

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Information Technology & Systems
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194869 Requisition #

Job Description: Technical Account Manager (TAM)


The Technical Account Manager (TAM) serves as a trusted advisor to Experian’s key clients and is responsible for maximizing our client’s investment in Experian products and services. The TAM acts as a single point of contact for service issues to ensure the highest levels of responsiveness and resolution by taking ownership to drive issues to resolution. The TAM is responsible for ensuring we continuously deliver a superior client experience. 


Key activities & responsibilities:

  • Ensure timely response and resolution to client incidents & communicate status to leadership
  • Act as a single point of contact for client issues across Experian business lines, service organizations, and account teams
  • Manage client escalations and act as an advocate
  • Conduct, document and deliver post incident reviews & ensure problem tasks are completed timely
  • Monitor service activity and performance to contracted service levels and escalate issues to appropriate teams
  • Create and maintain strategic relationships with client leadership and technology professionals
  • Support Sales and Account Teams in driving revenue growth with your client
  • Drive efforts to enhance proactive support and improve solution stability
  • Drive ongoing service process improvement

  • Outstanding customer relationship management skills
  • Excellent presentation, written, communication and interpersonal skills
  • Minimum of 3 years in a client facing account management role
  • Excellent organizational skills, self motivated, responds with urgency, and has experience managing multiple initiatives simultaneously in a demanding and changing environment.
  • Bachelor's Degree in IT related field.
Preferred
  • Prior experience as a software engineering/devsecops, or application support manager.
  • ITIL certification
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans

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