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Information Technology & Systems
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203588 Requisition #
Thanks for your interest in the Service Desk position. Unfortunately this position has been closed but you can search our 399 open jobs by clicking here.

Requirements:

•    Experience working with Cisco PCCE applications, Service Now, VDI environments, and remote desktop support tools a plus
•    Experience with JIRA and Confluence, OKTA, and MS Active Directory a plus
•     Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures. 
•    Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals and excellent customer service skills
•    Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by supervisor, and escalating conflicts and issues appropriately and in a timely manner.
•    Ability to take direction well and follow detailed instructions
•    Experience working within a technology support organization
•    Strong functional analytic skills in a call center environment
•    Proficient in Microsoft Office Suite applications and in database creation and maintenance
•    Professional and courteous communication skills (both oral and written skills)
•    Desire to learn and grow within the organization
•    High School Diploma or GED
•    Ability to plan, organize, and implement projects in a timely manner
•    Ability to work in a high energy, fast paced environment
•    Ability to research, review and act independently when needed
•    Minimum of one year of call center experience
•    Internal candidates must be in good standing in order to be considered
•    Must be able to work flexible hours including some overtime as needed
 

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