🌎
This job posting isn't available in all website languages
Experian Careers Job Search

Senior Technical Solution Center Technician

📁
Information Technology & Systems
📅
201035 Requisition #

Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

When you’re the leader, it’s always urgent, important and market-changing. We think that defines the true “disruptive” business. Join us and create some chaos for the competition.

The Senior Help Desk Technician is part of a hands on technical support group that focuses on high quality customer support to keep our end user technology running smoothly. We are looking for an individual that enjoys working with new technologies, striving to provide new technology capabilities and services to our end users. Terms like automation, self-service, productivity enhancements, and speed market are key focuses for this role. The senior helpdesk technician will providing support from user deployments, technology break / fix, training, and MAC activities.

Responsibilities:Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

When you’re the leader, it’s always urgent, important and market-changing. We think that defines the true “disruptive” business. Join us and create some chaos for the competition.

The Senior Help Desk Technician is part of a hands on technical support group that focuses on high quality customer support to keep our end user technology running smoothly. We are looking for an individual that enjoys working with new technologies, striving to provide new technology capabilities and services to our end users. Terms like automation, self-service, productivity enhancements, and speed market are key focuses for this role. The senior helpdesk technician will providing support from user deployments, technology break / fix, training, and MAC activities.

Responsibilities:

• Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Desktop, Laptop, software problems and issues.
• Perform incident management as needed, utilizing ITSM Tools.
• Configures operating systems, company standard programs and application software.
• Performs support in the resolution of second-level escalated technical problems concerning PC’s, operating systems, network protocols both WAN and LAN; mainframe, client server technology, shared modem pools and printers.
• Performs Asset Management and Configuration Management functions, including local Asset audit and inventory control.
• Provides limited second-level technical support to peers in resolving more challenging client problems.
• Performs remote hardware diagnostics and coordinates on-site repairs.
• May participate in applications beta-testing.
• Makes recommendations for process improvements and technology changes.
• Communicate issues and incidents to all levels of the organization as required.
• Create and maintain documents and procedures, with direction from management.


Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Desktop, Laptop, software problems and issues.
Perform incident management as needed, utilizing ITSM Tools.
Configures operating systems, company standard programs and application software.
Performs support in the resolution of second-level escalated technical problems concerning PC’s, operating systems, network protocols both WAN and LAN; mainframe, client server technology, shared modem pools and printers.
Performs Asset Management and Configuration Management functions, including local Asset audit and inventory control.
Provides limited second-level technical support to peers in resolving more challenging client problems.
Performs remote hardware diagnostics and coordinates on-site repairs.
May participate in applications beta-testing.
Makes recommendations for process improvements and technology changes.
Communicate issues and incidents to all levels of the organization as required.
Create and maintain documents and procedures, with direction from management.

Education and Experience:

 May require a Bachelor’s degree in Computer Science or other technical degree or equivalent experience
 ITIL Certification Preferred
 Microsoft, VMware and or Cisco certification preferred.
 Typically requires 4-6 years of related experience.

Qualifications Required:

 Extensive experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment
 Ability to provide timely resolution for all end-user requests and root cause analysis for issues
 Strong troubleshooting skills with Windows 7, Office 2010, and other business applications
 Experience administering McAfee Endpoint Encryption
 Strong desktop imaging and software packaging skills
 Hands-on experience with Active Directory, Exchange, and Group Policy administration
 Experience with troubleshooting issues on mobile devices, smart phones
 Must be able to create clear and detailed technical documentation
 Must possess strong communication skills (written and oral) as well as significant customer service skills
 Ability to work effectively with cross-functional team. Flexible enough to work with different technical skill levels and skill sets. Ability to work in a highly dynamic environment
 Strong analytical and problem solving skills
 Ability to provide input and recommendation on new technology and process improvement

EOE including disability and veterans

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Costa Mesa, California, United States

📁 Information Technology & Systems

Costa Mesa, California, United States

📁 Information Technology & Systems

Costa Mesa, California, United States

📁 Information Technology & Systems

Privacy Policy  |  Online Community  |  Press  |  Investor Relations