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Senior Technical Solution Center Technician

Information Technology & Systems
201035 Requisition #
Thanks for your interest in the Senior Technical Solution Center Technician position. Unfortunately this position has been closed but you can search our 392 open jobs by clicking here.

Education and Experience:

 May require a Bachelor’s degree in Computer Science or other technical degree or equivalent experience
 ITIL Certification Preferred
 Microsoft, VMware and or Cisco certification preferred.
 Typically requires 4-6 years of related experience.

Qualifications Required:

 Extensive experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment
 Ability to provide timely resolution for all end-user requests and root cause analysis for issues
 Strong troubleshooting skills with Windows 7, Office 2010, and other business applications
 Experience administering McAfee Endpoint Encryption
 Strong desktop imaging and software packaging skills
 Hands-on experience with Active Directory, Exchange, and Group Policy administration
 Experience with troubleshooting issues on mobile devices, smart phones
 Must be able to create clear and detailed technical documentation
 Must possess strong communication skills (written and oral) as well as significant customer service skills
 Ability to work effectively with cross-functional team. Flexible enough to work with different technical skill levels and skill sets. Ability to work in a highly dynamic environment
 Strong analytical and problem solving skills
 Ability to provide input and recommendation on new technology and process improvement

EOE including disability and veterans

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