Senior Application Support Engineer

Qualifications:

• Bachelor's degree in Computer Science, Networking, Engineering, or equivalent career experience in a related technical field.
• Experience in performing datacenter implementations and deployments or related field is required. (5+ years experience required)
• Experience in application server support and administration (5+ years experience required)
• Experience supporting web services. General knowledge of XML, SOAP, and .NET 
• Strong communication and interpersonal skills, both written and verbal English language skills are required.
• Ability to demonstrate strong troubleshooting/diagnostic skills, think analytically while working in a fast paced IT environment is required.
• Experience supporting and working on managed hosting environments is a strong plus.
• Proven ability to provide high customer satisfaction in situations with direct customer interaction.
• Proven analytical and problem solving skills.
• Ability to communicate highly technical information to business oriented audiences.
• Ability to perform multiple functions and operate in dynamic environment with minimal supervision.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
• Shows initiative and acts independently to resolve problems discovered.
• Demonstrated ability to manage multiple priorities and follow through on projects to completion.
• Works effectively both as a team member in a team-oriented and collaborative environment and independently.

Hands-on technical experience desired in the following areas:

• Experience using Dynatrace and Splunk to troubleshoot application and infrastructure issues 
• Advanced experience with Microsoft Operating Systems: Windows Server 2003/2008+/2012+, Windows 7/8/10 
• Experience with using SQL Server including performing complex queries is a plus
• Some scripting/automation and knowledge of Windows scripting (CMD, Powershell) 
• Experience with SQL scripting and database management to include designing and implementing maintenance schedules and profiling for performance enhancements 
• Experience with supporting web services is a strong plus. General knowledge of XML, SOAP, and .NET 
• Experience with Active Directory, ADFS 
• Experience with performance tuning in a distributed environment is a plus
• Scripting/automation knowledge of knowledge of Linux shell scripting (sh/bash, perl) Understanding of ITIL concepts and experience using ServiceNow

Experian is an Equal Opportunity Employer.  Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.