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Senior Problem Manager

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Information Technology & Systems
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198830 Requisition #
Thanks for your interest in the Senior Problem Manager position. Unfortunately this position has been closed but you can search our 325 open jobs by clicking here.

Responsibilities:
  • Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified
  • Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution. 
  • Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes
  • Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
  • Coordinate, convene and facilitate major incident and problem review meetings
  • Ensure the problems progress through the Problem Management process in a timely and prioritized fashion
  • Create and deliver external content regarding service disruptions
  • Ensure that the problem management information reflects accurate errors and is complete
  • Develop trend analysis and prepare service improvement plans to address identified gaps
  • Ensure recurring incident resolution is addressed with urgency
  • Manage and maintain information stored in the problem database
  • Maintain a comprehensive understanding of all aspects of product delivery and operations

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