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Senior Manager, Cloud Services

Information Technology & Systems
19836 Requisition #
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Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

When you’re the leader, it’s always urgent, important and market-changing. We think that defines the true “disruptive” business. Join us and create some chaos for the competition.

The Senior Manager of Cloud Services is a technical leadership position responsible for driving the migration to a DevOps culture as well as a partner in working with the business leaders in the organization. This role will be leading the DevOps practices which is responsible for the infrastructure and deployment pipelines in a high traffic e-commerce environment. They also will be a bridge from the business leaders outside of technology into the technical operations team. A successful candidate will have a passion for the elimination of repetitive work; automation & self-service are terms this person will live and breathe every day. If you are a technical leader who embodies DevOps (communication, collaboration, integration, infrastructure and as code and automation) and can drive a technology transformation, this role is for you!

  • Provide leadership and day to day management of the Cloud engineering team.
  • Hire DevOps personnel and manage career development for the team.
  • Lead cross-functional efforts across the engineering, data services and architecture teams by fostering cooperative relationships and empowering the team to make things happen.
  • Plan and define budget requirements for infrastructure and automation solutions.
  • Build a strong organization made up of DevOps engineers that embody the concept of Infrastructure as Code” solution in a cloud-computing environment. 
  • Create best in class operations function for the cloud services functions including project management and project coordination across multiple geographical offices.
  • Build and maintain a secure development lifecycle, with continuous improvement to meet evolving application and compliance requirements.
  • Technical mentor to the team.
  • Coordinate with product and engineering teams to maintain “developer self-service model” principles into engineering builds.
  • Manage 3rd party vendor relationships including managed service partners.
  • Continuously drive test case automation for CI/CD to reduce manual testing efforts 
  • Configuration management standards across infrastructure & applications for the cloud environments 
  • Understand the importance of a multi-cloud strategies as well as multi-region DR capabilities
  • Primary technical leader for our Austin based teams; expectation is to work closely with other local technology leaders to build, deploy, and operate top notch technology solutions.
Education and Experience:
  • Bachelor’s degree in Computer Science or other technical degree or equivalent experience preferred.
  • Minimum 7-10 years of experience in a hands-on engineering role with a minimum 3 years experience leading/managing a team of engineers.
  • Background of creating high performance teams focusing on a 24x7 e-commerce environment.
  • Demonstrated success at balancing an organization's IT Infrastructure needs with its need to do business efficiently.
  • Deployed application in Amazon AWS, Google, or Azure public cloud
  • ITIL certification is a plus
Qualifications Required:
  • Strong knowledge of the Dev Ops tool chain on Linux/windows platforms; Jenkins, python/C++/java, ansible, puppet, confluence, Git, Cloud Formation, etc.
  • Deploying automation solutions in a public cloud environment such as AWS
  • Experience moving technology from an On Prem data center to the Cloud
  • Disaster Recovery and Business Continuity execution and planning experience
  • Strong communication and collaboration skills across the enterprise
  • History building a Dev Ops capability from the ground up.
  • Ability to work in a fast paced, e-commerce environment
  • Understanding of Linux / Windows system administration for an e-commerce business
  • Strong understanding of Agile concepts 
  • Strong problem-solving skills
  • Has a passion for change and doing things different; innovation
  • Strong project management skills
  • Able to work on pressure in a fast paced environment
  • Able to support multiple geographic business regions (US & UK)

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