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Data Management
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195810 Requisition #
Duties:
 
  • Responsible for recruitment, onboarding and development of Research Team members, who are at the core of our business operations.

  • Oversee the delivery of all reports (and/or researches), in accordance with production schedule and in compliance with requirements;

  • Responsible for capacity planning and resource utilisation - ensure the optimum production of reports and meeting volume target(s) set for the team;

  • Ensure the quality and comprehensiveness of all reports through consistent reviewing, implementation and monitoring of appropriate strategy, methodologies and analysis protocols;

  • Ready to be hands-on in conducting researches and producing reports;

  • Manage re-investigation workflow, including analyzing and resolving research issues promptly and accurately;

  • Establish and maintain good relationship with core stakeholders, i.e. Resellers and Suppliers;

  • Prepare and present performance of the Research Team on monthly basis and other periodic reports as and when required to stakeholders/senior management.

  • Lead projects that cover new client pilot work - including resourcing, scheduling and research; working with technology and operations/QA teams in tandem towards successful delivery.

  • Implement continuous improvement initiatives on workflows and research methodology – driving efficiencies towards improved customer experience internally and externally.

  • Ensure compliance of team to set BID/Experian standards.

  • Carry out any ad-hoc functions or jobs assigned by immediate superior.

Step in and up to manage BID operations in the absence of the HOD.
Requirements:
 
  • Minimum of 5 years of industry/sector experience;
  • Inquisitive and sharp mind, in which able to demonstrate aptitude for analyzing and interpreting data;

  • Good interpersonal and communication skills;
  • Good written skills;
  • Proficient with Microsoft Office;
  • Proven supervision and people management experience;
  • Bachelor or advanced degree;
  • Previous experience in managing editorial production environments that require attention to detail is crucial for contextual understanding and success.

  • Must-have experience in using Quality Management Principles.
  • Experience of qualitative and quantitative research techniques and knowledge of their application is preferred.


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Cyberjaya, Putrajaya, Malaysia

📁 Data Management

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