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Information Technology & Systems
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205456 Requisition #
Thanks for your interest in the Problem Manager position. Unfortunately this position has been closed but you can search our 515 open jobs by clicking here.
  • Minimum of 5 years’ experience as a Problem Manager
  • ITIL Certified
  • Strong analytical skills
  • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
  • Proven track record of working collaboratively to improve the customer’s experience
  • Ability to develop collaborative relationships with customers, partners, business, and support teams at all levels
  • Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, support teams, and architects
  • Able to manage relationships with peers and managers as it relates to support and services
  • Ability to navigate complexity and create collaborative, cross-functional solutions
  • Strong communication, presentation, and relationship management skills
  • Able to translate complex issues in an understandable, organized way
  • Team oriented
  • Positive team player attitude with excellent verbal and written communication skills
  • High degree of organizational skills
  • Hands-on in conducting root cause analysis & problem solving

  • Good understanding of the ITIL processes & IT Service management

  • Experience in support and maintenance roles
  • Experience in leading teams
  • Ability to influence others at all levels of an organization with proven leadership skills

  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease

  • Ability to use data driven techniques to analyze and interpret data

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