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Operations Support Analyst

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Customer Service
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194373 Requisition #

Operations Support Analyst  II

 

Provide first line operational support, resource management, workload scheduling, and problem support in primarily AWS Cloud environment.  Unix/Linux background a plus.  Some mainframe experience helpful.   Provide technical expertise for internal projects that drive increased overall productivity and promote automation.

 

Major functions:

    • Manages system resources for executing internal client workloads and partnering with Internal and External Business Unit Support Teams with recommendations to maximize throughput and resolve issues.   

    • Demonstrate strong oral and written communications skills.

    • Provide single point-of-contact interface for Development, Global Tech Services, and troubleshooting of production and system applications.

    • Manage workloads and file builds including execution, thru-put optimization, and problem management. 

    • Assists in the development and implementation of operational production processes and procedures.

    • May lead projects and provide direction to lesser experienced staff members.

    • May participate and provide input to user application testing and operational acceptance. 

    • Schedule and manage system maintenance, downtimes and large file transmissions.   

 

Qualifications:

    • Strong AWS/cloud system operations skills

    • Certified SysOps AWS or Cloud platform a plus

    • Manage resource availability and consumption in AWS account using tools such as Amazon CloudWatch, tagging, and Trusted Advisor

    • Unix and Linux operation admin skills

    • Misc. Cloud experience desirable

    • SQL knowledge/experience

    • Exposure to Unix/Linux infrastructure/servers

    • Excellent problem solving skills and abilities.

    • Strong communication skills and abilities critical to be effective with all levels of support and management

    • Deadline oriented.

    • Strong ability to prioritize, organize, and plan workloads.

    • Strong ability to work independently and in a team environment.

    • Some Mainframe batch and TSO skills helpful.

    • Consultative approach to drive solutions.

    • Experience working with both internal and external customers.

      Bachelor Degree in Computer Science, Information Systems; or equivalent experience in IT operations preferred


Qualifications:

    • Strong AWS/cloud system operations skills

    • Certified SysOps AWS or Cloud platform a plus

    • Manage resource availability and consumption in AWS account using tools such as Amazon CloudWatch, tagging, and Trusted Advisor

    • Unix and Linux operation admin skills

    • Misc. Cloud experience desirable

    • SQL knowledge/experience

    • Exposure to Unix/Linux infrastructure/servers

    • Excellent problem solving skills and abilities.

    • Strong communication skills and abilities critical to be effective with all levels of support and management

    • Deadline oriented.

    • Strong ability to prioritize, organize, and plan workloads.

    • Strong ability to work independently and in a team environment.

    • Some Mainframe batch and TSO skills helpful.

    • Consultative approach to drive solutions.

    • Experience working with both internal and external customers.

      Bachelor Degree in Computer Science, Information Systems; or equivalent experience in IT operations preferred


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