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Experian Careers Job Search

Identity and Care Management Consultant

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Analytics
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197926 Requisition #
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

The Identity and Care Management Consultant will be responsible for providing Experian Health clients with analytics-based best practices and consulting services that optimize our client’s identity and care management solution performance. The ideal candidate will have business development experience in healthcare and ideally in the Identity Management and/or Care Management areas, characterized by optimizing opportunities and relationships with the ability to handle multiple projects.

Consultant will be able to assess identity management and care management operations, make best-practice recommendations related to workflow re-design, organizational design, and effective change management, and professionally deliver the results of his/her analysis that optimizes our solutions performance and provides the basis for lasting results. This role will serve as a bridge between technical and non-technical client stakeholders.

Consultant will exceed client expectations through superior client relationship management skills, extensive product and process knowledge and successful navigation through complex implementation, regulatory and multi-stakeholder requirements.

Consultant will use their expertise and experience to help our client improve their identity management and care management processes while optimizing the use of our solutions. Specifically, candidate will thoroughly assess client operations and systems and make recommendations to optimize patient identification and care coordination by leveraging analytics to streamline and enhance workflow strategies.


Primary Responsibilities:
• Understand Experian Health’s identity resolution process, how to articulate the benefits and value of our data and analytics through the services we’re providing
• Understand Experian Health’s care management process, how to articulate the benefits and value of our data and analytics through the services we’re providing
• Consult with the client on how Experian Health solutions can augment their operations and process to achieve enhanced ROI.
• Consultant will be able to assess identity and care management related operations, make best-practice recommendations related to workflow re-design, organizational design, and effective change management, and professionally deliver the results of his/her analysis that optimizes our solutions performance and provides the basis for lasting results
• Preparing and conducting operational and organizational assessments, using best practice analytical tools, developing recommendations and plans, measuring results and preparing client and management reports.
• Effectively communicating with internal development and technical support staff to resolve issues; bridging the gap between non-technical user perspective and technical IT perspective.
• Analyzing and facilitating resolution of complex issues from internal and external clients
• Learning, understanding, and identifying customer problems and recognizing core issues
• Maintaining on-going positive relationships
• Participate in special projects and perform other duties as required

Education and Experience:
• Bachelor’s degree
• Minimum of 3 years of experience in a hospital revenue cycle environment and/or collections consulting.
• Experience in project management or consulting.
• Excellent written, verbal communication and presentation skills
• Excellent skills in Excel, Word, PPT, Visio is preferred
Flexibility in working with changing needs of organizations.
Travel required, 25-50%


Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans

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