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Help Desk Technician II

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Information Technology & Systems
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197325 Requisition #
Thanks for your interest in the Help Desk Technician II position. Unfortunately this position has been closed but you can search our 562 open jobs by clicking here.

Requirements

1. High School Diploma is a must with a technical school certification as a plus.
2. Advanced English Language skills, both verbal and written.
3. Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service (must).
4. Sound knowledge of the following technologies: FTP, XML, Internet browsers (internet explorer and Firefox) Mainframe (must).
5. Strong troubleshooting and analytical thinking skills (must). 
6. Experience providing technical support via email (desired).
7. Minimum of 3 years of call center experience, minimum of 1 year in the technical support area and desired 2 years in customer service.
8. Experience as expert matter agent for assigned products and/or applications, handling all responsibilities of that function as a plus.
9. Experience with other positions working with Credit history, FCRA policies, or companies like Datum, Equifax, Sykes, Transunion is a plus. 
10. Proven previous job stability, including maintaining long-term work relationships with former employers.
11. Must be able to clear the company’s pre-employment screening.

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