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Help Desk Technician II

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Information Technology & Systems
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195501 Requisition #
Thanks for your interest in the Help Desk Technician II position. Unfortunately this position has been closed but you can search our 602 open jobs by clicking here.

Requirements
  1. Bachelor’s degree or equivalent work experience combined with a technical school certification.
  2. Experience providing technical support via email.
  3. Minimum of 3 years of call center experience, minimum of 1 year in the technical support area and desired 2 years in customer service.
  4. Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service.
  5. Sound knowledge of the following technologies: FTP, XML, Internet browsers (internet explorer and Firefox) Mainframe,
  6. Strong troubleshooting and analytical thinking skills. 
  7. Advanced English Language skills, both verbal and written.
  8. Experience as Expert matter agent for assigned products and/or applications, handling all responsibilities of that function as a plus.
  9. Experience with other positions working with Credit history, FCRA policies, or companies like Datum, Equifax, Sykes, Transunion is a plus.  

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