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Experian Careers Job Search

Healthcare Customer Support Specialist (ICD10 experience required)

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Customer Service
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195830 Requisition #

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

 

 

The Healthcare Customer Support Specialist's primary responsible is providing excellent telephone and email support to our external clients, as well as internal departments.

 

  • Provide outstanding Client support – questions, troubleshooting bugs, defects, malfunctions
  • Communicate effectively with clients via telephone or email
  • Respond to routine and emergency support issues from clients
  • Maintain proficient knowledge of all product and service changes
  • Adhere to departmental security and privacy policies
  • Effectively utilize the escalation process
  • Efficiently manage pending issues
  • Log all interactions/activities into Customer Support Client Tracking System

Healthcare experience in the following environments preferred:

  • Physician/Hospital Billing
  • Insurance or Clearinghouse
Hospital Admitting or Business Office

Additional experience in the following preferred or required:

  • An associates or bachelor’s degree is preferred.
  • Product/Application Troubleshooting experience preferred.
  • High Volume Customer Interaction
  • Ability to manage multiple tasks and issues simultaneously
  • PC, Internet and Microsoft Office experience required
  • Customer Support/Service experience required.  Support/Call Center experience preferred.
  • Professional communication skills, both verbal and written.  
    Exposure to ICD-10 Codes, Diagnoses Codes, Medical Necessity and Authorizations -not required, but highly preferred 
  • HDI Certification helpful
  • Perform other related duties as requested
  • Equivalent combination of education and experience will be considered

 

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

 

EOE including Disability/Veterans

 


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