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Experian Careers Job Search

EDI Project Manager ( Healthcare - EDI, Epic, patient access experience required )

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Customer Service
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198149 Requisition #

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.  


The EDI Project Manager, Implementation Services will work with clients to implement Experian’s products and to exceed client expectations through superior client relationship management, implementation support, and training.  You will deliver valuable products for the front-end of the healthcare revenue cycle (mainly eligibility, notice of admission, and coverage discovery) and manage internal and external requests to satisfy client needs using Experian’s products.


Additionally, the EDI Project Manager, Implementation Services role may function as a technical business process consultant. 

  • Understand the customer’s business process and how Experian products support, enhance, and facilitate those processes
  • Pursue and develop a solid understanding of the design architecture and functionality of the products
  • Perform gap analysis between current product functionality and business needs and define solutions to gaps
  • Work with product management and development to prioritize functionality
  • Triage client issues occurring in the implementation process; provide ongoing consultation by analyzing issues, aligning resources, and facilitating resolutions; may be assigned project management responsibility to manage implementation projects
  • Effectively communicate with internal development and technical support staff to resolve issues; bridge gap between non-technical user perspective and technical IT perspective
  • Analyze and facilitate resolution of complex issues from internal and external clients
  • Learn, understand, and identify customer problems and recognize core issues
  • Maintain ongoing positive relationships with clients


  • Bachelor’s Degree in health or other related field ; In lieu of degree 5 years of Patient Access experience
  • Four years’ experience in a health care setting involving customer service to obtain working knowledge in practices involved in patient admissions and financial counseling as well as services related to insurance verification and managing patient information
  • Must possess a strong understanding of the healthcare revenue cycle
  • 3-5 years of Project Management experience
  • Equivalent combination of education and experience may be considered
  • Epic experience preferred
  • X12 experience
  • 270/271 knowledge preferred
  • EPIC experience
  • Ability to manage multiple projects at different stages
  • Must be able to function in a complex, fast-moving workplace and adapt to a changing environment
  • Superior collaboration and interpersonal communication skills, flexibility and responsiveness

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.


Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.


EOE including Disability/Veterans


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