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Customer Service
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203439 Requisition #
Thanks for your interest in the Customer Support Agent position. Unfortunately this position has been closed but you can search our 444 open jobs by clicking here.
Qualifications
  • 3-5+ years of software customer support or similar experience.

  • BS in business- or healthcare-related fields preferred, but not required

  • Working knowledge of SQL, HL7’s, customer service software, survey tools, CRM systems, databases and tools desired. Ability to grasp new concepts and tools; to learn and get up-to-speed quickly. Salesforce.com experience desired.

  • Experience building and scaling customer support operations.

  • Outgoing; not afraid to talk to lots of people on the phone, on inbound or outbound calls, or in person. Able to deal professionally and calmly with all customers.

  • Strong troubleshooting and problem-solving skills, including a broad technical curiosity and proven technical understanding that translates into an ability to efficiently investigate issues and find root causes.

  • Demonstrated relationship-building skills
  • Proven work ethic, drive and determination. Dedication to your work and results; to getting it done and doing it right.

  • The ability to communicate clearly and positively through written and spoken English; Spanish a plus.

  • Must have excellent communication, client facing and interpersonal skills with strong attention to detail. Must be proactive about communication and resolving issues to exceed expectations.

  • Habit and ability to bring solutions or recommendations, rather than problems, to the project or situation.

  • Proficiency in Microsoft Office, including Visio
  • Willing/able to accommodate travel as needed, though regular travel is not expected

 

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

 

EOE including Disability/Veterans


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