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Customer Relationship Executive

📁
Customer Service
📅
212345 Requisition #
Thanks for your interest in the Customer Relationship Executive position. Unfortunately this position has been closed but you can search our 776 open jobs by clicking here.

What you’ll need to bring to the party

  • Minimum 2 years of customer service experience  
  • Possess excellent problem-solving skills and able to handle both enquiries and complaints
  • Proficient in English language
  • Excellent interpersonal and communication skills, verbal and written
  • Basic verbal communication skill in Mandarin will be an added advantage, attributable to clients’ profile
  • Client centricity and ability to connect with diverse profiles  
  • Strong initiative and the ability to perform both independently and as part of a team
  • Diploma/Degree in business or relevant studies
  • Familiarity with Singapore business landscape


What you'll be doing

  • Maintain thorough knowledge of company’s products and services
  • Achieve or exceed customer service targets and objectives (eg. abandon call rate etc)
  • Deliver on service-level-agreement (SLA) commitments made to customers on availability, reliability and respond turnaround time
  • Maintain good relationship with customers/users to retain and protect our customer base against attrition
  • Effective handling of all customers’ enquiries, feedbacks and complaints in a professional manner
  • Understand customer requirements, qualify and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams
  • Accurate & timely maintenance of customers’ data via the CRM system
  • Provide regular feedback to manager on customers’ feedback and experience on our products and services
  • Provide support in system related upgrade/ launches or business requirement plan, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
  • Assume any report or task assigned that are relevant to customer service

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