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192009 Requisition #
Thanks for your interest in the Case Manager position. Unfortunately this position has been closed but you can search our 640 open jobs by clicking here.
What kind of person are we looking for?
  • Experience of working complaints
  • Very strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters.
  • Excellent listening skills and ability to build rapport with customers
  • Ability to manage multiple priories whilst achieving department and individual targets
  • Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint.
  • Flexible and adaptable to change
  • Excellent attention to detail, with a proactive and can do approach to problem solving
  • Ability to multi-task, handle complaint volumes efficiently and think on your feet
  • Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment
  • Desirable - Awareness of DISP and FCA requirements when complaint handling
  • Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance
What we will offer you
 

It is an exciting time to join the team as they are currently implementing a new Complaint Handling system and relocating offices. Within this role, you will have the opportunity to contribute to a team that plays a pivotal role in improving the experience that our customers receive, both now and in the future. The exposure gained in this position will allow fantastic development opportunities to progress within the team or the wider business.

 

Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join. As Customer Relations Case Manager you can benefit from:

  • Annual starting salary of £20,550
  • Performance related bonus scheme
  • 25 days' annual leave (plus the ability to purchase 5 additional days)
  • Generous contributory pension
  • Opportunity to buy shares with the company share-save scheme
  • Life assurance
  • Medical and Dental cover
  • Retail discount schemes
  • 3 Community involvement days per annum
  • Regular department incentives and rewards
Working hours

During training (approximately 8 weeks) working hours are 09:00-5:00pm Monday to Friday.

Once fully trained the team work a 4 week rotation between the hours of 08:00-18:00 Monday to Friday, and one

Saturday in 4, working 08:00-16:00.

 
So, what happens next?

If you are successfully selected you will complete a telephone interview to determine whether or not you will be invited to an assessment day.

 

Please note: There will be an assessment day for the position of Complaints Case Manager, which is expected to be held on Thursday 25th April.

 

We are looking for individuals to join the business in the middle of May. Within your first 8 weeks in role you will be provided with in depth and formative training programme to ensure you are up to speed with our systems, process and regulatory legislations before moving onto the floor.


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