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196532 Requisition #

We’re currently looking for a CRM Support Specialist to join our global CRM team on a permanent basis. This is a brilliant opportunity for someone with a CRM background to gain experience and broaden their career within a FTSE 50, market leading organisation.

 

The role

 

The CRM Change Analyst will work with the Global CRM team to identify opportunities for leveraging CRM, and related tools in order to support the global user community in accomplishing their goals. Areas of focus will span various Business Units and functionality, mostly within Salesforce.com, but will also involve Marketing Automation, CPQ, Contract Management, CTI and the enterprise data warehouse. Job duties include setting up new users, providing support regarding existing and/or potential functionality, delivering change requests, identifying system issues, creating reports and dashboards, and requirements gathering.

 

Provide day-to-day end user support via cases raised on Salesforce.com

Defines user profiles, updates permissions, sharing rules, public groups, dashboard folders, e-mail template folders, etc. 


Analyse business processes and designs systematic improvements to increase efficiency.


Collaborate with business analysts and developers to deliver changes.


Execute basic changes in Salesforce.com in adherence with the change process (workflows, assignment rules, new fields, etc.).


Work across businesses/regions to prioritize the changes requested.

Participate and sometimes lead user acceptance testing for major projects.


Provide best practices and ongoing support to the business on how to leverage tools and systems.


Could this role be for you?

 

We’re looking for someone who has functional knowledge of Salesforce.com and general CRM concepts. You’ll have experience with Salesforce.com configuration and delivering on custom development work. Experience with related tools such as configure price quote (CPQ), e-signature, and CTI is a plus.

 

You’ll succeed in this role by collaborating with your teammates across the globe, communicating effectively with stakeholders within the business, and identifying opportunities for improvement across our tools. It’s important that you can work as part of a team and bring your ideas to the table!

 

Why choose us?

 

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

 

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

 

Who are Experian?

 

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

 

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

 


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