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Contact Center Vendor Supervisor (Virtual)

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Customer Service
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202593 Requisition #
Thanks for your interest in the Contact Center Vendor Supervisor (Virtual) position. Unfortunately this position has been closed but you can search our 298 open jobs by clicking here.

About You:

  • Strong working knowledge of omnichannel contact center operations in a supervisory or managerial capacity
  • Strong knowledge of Vendor / BPO call center relationships
  • Strong understanding of contact center KPIs and key levers for performance measurement and improvement
  • Ability to manage many projects and priorities in a fast-paced environment
  • Demonstrated ability to manage remote teams, and drive accountability for business results
  • Detail-oriented with good analytical skills, organizational skills, and basic financial acumen+ Strong quantitative analysis skills (with advanced Excel skills) and use of data to make decisions and to influence others
  • Is delivery oriented, self-managing, goal-oriented and works well in matrix teams
  • Demonstrated ability to mediate conflict/issue resolution with the ability to identify alternative solutions
  • Deep passion for customer service and operational excellence
  • AA /AS degree or equivalent experience.
  • 2-4 years of leadership experience
Key Competencies:
  • Emotional Intelligence

  • Communication
  • Coaching
  • Analytical Thinker

  • Strategic Thinker
  • Service Oriented
  • Performance Execution

  • Planning and Organizing

  • Inspiring Others
  • Conflict Resolution

  • Facilitating Change

 
 
EOE including Disability/Veterans

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