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Contact Center Project Manager

Project Management
202481 Requisition #
Thanks for your interest in the Contact Center Project Manager position. Unfortunately this position has been closed but you can search our 776 open jobs by clicking here.
General Qualifications
  • Bachelor’s degree or equivalent experience
  • 4 - 7 years of related experience preferred
  • Lean Six Sigma Green Belt preferred
  • Previous technical or call center experience preferred

Knowledge / Skills / Abilities
  • Strong knowledge of project management methodology and tools including software

  • Effective knowledge of Salesforce, Cisco, or Calabrio

  • Effective knowledge of computer systems and processes and PC desktop applications

  • Very good knowledge of business unit products and operations

  • Excellent knowledge of legislation and regulations impacting the business unit industry

  • Strong oral and written communication skills
  • Excellent project management and organizational skills

  • Very good problem solving and analytical skills

  • Very good leadership skills
  • Ability to travel domestic and international
  • Very good Soft Skills (interpersonal relations, customer service, business etiquette, etc.)

  • Basic business analysis skill
  • Determine operational objectives
  • Define project requirements by identifying milestones, phases

  • Validate resource requirements
  • Identify process improvement opportunities
  • Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)  
  • Competitive pay and comprehensive benefits package, with a bonus target of 10%   

  • Flexible work schedule and relaxed dress code  

  • On-site fitness center 

  • On site cafeteria  

  • Starbucks across the street  

  • Alumni Force Softball 

  • CO-REC Kickball  

  • Ping Pong game rooms  

  • ERG events 

  • Vendor fairs  

  • Blood Drives and Community Give Back Days -Volunteer Time Off  

  • Close to shopping and restaurants at Watters Creek 

  • Wellness initiatives, online discounts, employee discounts, pet insurance and more 

  • Employee stock purchase program and 401K matching and immediate vesting 


    EOE including Disability/Veteran 

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