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Customer Service
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192380 Requisition #

We are looking for a Delivery Consultant who will work externally with our customer as well as alongside our internal sales and presales teams. Ideally, you will be someone who is wanting to take their 3-5 years of Analyst / Developer experience to the next level.


The role requires a unique combination of skills including those of an Analyst, Designer, Implementer and Project Manager. You will love this role if you’re early in your career and want to have exposure to a broad range of customers, industries and solutions. The team is highly collaborative, and you’ll all learn from each other as you operate as a ‘jack of all trades’ in a dynamic and fast paced environment.


This role has offered countless opportunities for career progression to many of our team members, so if you’re ready to find a new home in an organisation that provides career development and growth, then this the role for you.



We are looking for someone who is:


  • A proactive problem solver and able to learn new skills
  • Capable of performing under pressure and to time restraints.
  • Able to communicate in an engaging, thoughtful and understandable manner
  • A master at time-management with the ability to juggle multiple projects
  • Completely focused on the customer
  • Capable of networking and relationship-building


What’s involved day to day:


  • Manage end-to-end delivery of solutions including requirement gathering, specification and solution design
  • Manage client delivery involving multiple stakeholders both internal and external
  • Provide installation, configuration and testing of Data Quality products
  • Provide consulting services pertaining to Data Validation, Data Matching and Data Integration and Data Governance best practices
  • Proactively set and manage customers' expectations regarding functionality, scope, delivery times, estimates and ROI
  • Extend the Experian services portfolio through methodical and market validated innovation
  • Document processes including design, build, test and deploy
  • Consistently manage client relationships ensuring project deliverables are met within timeframes
  • Facilitate project follow up and feedback to ensure ongoing client satisfaction and retention


Knowledge:


Required


  • A broad understanding and experience of some of the following technology: Operating systems(Windows/Linux), Databases (SQL/Oracle/Salesforce/SQLLite/NoSQL), Scripting (Batch/PowerShell), Cloud Environments (AWS/Azure), Web Services (REST/SOAP)
  • Demonstrated experience in application support and debugging techniques

Desired but not essential


  • Exposure to Data Quality and Data Profiling toolsets such as Informatica, SAP, Trillium, DataFlux, or Talend

Experience:


Required


  • 3-5 years’ experience in a technical/functional data related role
  • Proven consulting ability, specifically around solving challenging technical customer issues
  • Problem solving and project management skills coupled with an ability to influence change
  • Strong aptitude in time management, communication, troubleshooting and customer service

Desired but not essential


  • Expertise within the Data Quality sphere including data manipulation and complex data quality projects incorporating elements of cleansing, standardisation, validation, de-duplication and migration 

Qualifications:


  • Bachelor degree qualified (ideally IT, Comp Science, IT Engineering related)


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