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Client Technical Analyst II

Customer Service
196038 Requisition #
Thanks for your interest in the Client Technical Analyst II position. Unfortunately this position has been closed but you can search our 259 open jobs by clicking here.

Education and Experience:

  • An associates or bachelor’s degree is preferred but not required depending on industry experience. 

  • 3-5 years of experience in an analyst role, customer service or implementation/enrollment type role is preferred

  • Equivalent combination of education and experience will be considered



Special Skills and Knowledge:
  • Excellent communication skills with ability to speak clearly with technical as well as non technical clients is critical
  • Ability to work in a fast paced multi product support environment is a must
  • Safeguarding sensitive patient health information (PHI) through HIPAA rules and regulations and PCI compliance measures related to collecting patient payments
  • Basic understanding of the revenue cycle within a healthcare environment is a plus
  • Familiarity with ERA, 835 & CSV remittance files and how they work a plus
  • Highly analytical, intensive research and reconciliation skills required (matching patient revenue to what is posting to bank accounts, settlement dates/batches)
  • Supporting products running on standalone and integrated platforms
  • Basic windows/pc and browser troubleshooting is a plu
  • Working knowledge of Salesforce CRM (ticketing service) platform especially case management is a plus


Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans

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