Client Technical Analyst II
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Education and Experience:
An associates or bachelor’s degree is preferred but not required depending on industry experience.
3-5 years of experience in an analyst role, customer service or implementation/enrollment type role is preferred
Equivalent combination of education and experience will be considered
Special Skills and Knowledge:
- Excellent communication skills with ability to speak clearly with technical as well as non technical clients is critical
- Ability to work in a fast paced multi product support environment is a must
- Safeguarding sensitive patient health information (PHI) through HIPAA rules and regulations and PCI compliance measures related to collecting patient payments
- Basic understanding of the revenue cycle within a healthcare environment is a plus
- Familiarity with ERA, 835 & CSV remittance files and how they work a plus
- Highly analytical, intensive research and reconciliation skills required (matching patient revenue to what is posting to bank accounts, settlement dates/batches)
- Supporting products running on standalone and integrated platforms
- Basic windows/pc and browser troubleshooting is a plu
- Working knowledge of Salesforce CRM (ticketing service) platform especially case management is a plus
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans