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Client Success Specialist

Customer Service
194905 Requisition #


·       Acts as primary technical liaison for the client, sales teams and other internal personnel in pre-sales consulting and project execution.

·       Assesses client business requirements, positions company products and solutions.  Identifies new business opportunities and shares information with internal and external clients.

·       Identifies project and/or process issues and implements solutions to ensure adherence to deadlines and specifications.  Recommends systemic modifications to improve processing efficiency.

·       Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
May mentor and train new team members. Advises other team members regarding complicated project issues.

·       Coordinate data loading requirements of Ascend clients

·       Client interaction will involve web/phone troubleshooting on issues that does not have documented troubleshooting guides.

Knowledge, Experience & Qualifications

·         Good presentation skills

·         Strong organizational and project management skills.

      Strong oral and written communication skills.

·         Advanced customer service skills.

·         Strong ability to work independently and in a team environment

·         Basic mentoring skills

·         Strong analytical and problem solving skills.

·         Advanced knowledge of computer systems, networks and cloud based technology

·         Strong understanding of systems capabilities, software platforms and processes.

·         Strong knowledge of PC office software tools.

·         Intermediate troubleshooting skills

·         Experience working with internal customers and external customers

·         Basic understanding of the US banking, lending, and credit industries.

·         Knowledge of consumer credit policies, procedures and regulations highly preferred

·         Knowledge of Experian products and systems preferred

·         Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience



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