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Client Success Manager - (SaaS)

Customer Service
196093 Requisition #
Thanks for your interest in the Client Success Manager - (SaaS) position. Unfortunately this position has been closed but you can search our 298 open jobs by clicking here.
Knowledge, Experience and Qualifications

• Minimum 5 years SAAS and e-commerce management and leadership experience in account management, and/or client services/customer success, with preference for an individual who has displayed recent leadership within a progressive, results oriented digital growth company.
• Experience creating and managing processes used by a client facing SAAS support team to achieve superior results.
• A P&L and Operations oriented incumbent that is focused not only on their client maximizing SAAS platform value quality, and profitability but also broadening and expanding an organization’s partnership with its valued clients.
• Superior communication, presentation, and client management skills.
• Proven organic business development expertise, specifically in formulating and marketing solutions to address opportunities or emerging needs where there may also be ambiguity.
• Proven management and organizational skills working in a fast-paced and highly technical environment where the individual has been involved in scaling a company or department through fast growth to greater maturity in a dynamic environment.
• A strong leader that balances empathy with determination. Staunchly defending his or her position/strategic direction while considering the position of others.
• An open, action-oriented personality.
• Able to make tough decisions – transparent, direct and honest.
• Excellent analytical capabilities to breakdown complex tasks into executable and measureable steps
• Capability of staying abreast of technical developments internally
• Problem analysis and problem resolution at both a strategic and SAAS operational level.
• Brings analytical traits to the organization and operates within a framework that utilizes well defined metrics, scorecards and key performance indicators.
• Ability to travel when required
• Bachelor’s degree required
• MBA desirable

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